Maintenance Supervisor

Avenue5 Residential • Pleasant Hill, CA

1d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property. The role ensures compliance with Avenue5 policies and standards, local, state, and federal regulations, and the company risk management program. It also contributes to and adheres to the property budget.

The supervisor coordinates the maintenance team’s daily work, including service requests and unit make-ready standards; performs and oversees repairs and preventative maintenance; inspects the property; and helps manage emergencies. The position supports resident satisfaction, safety, cleanliness, and curb appeal while mentoring the maintenance team and working with property leadership, suppliers, and contractors.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Professional appearance and compliance with the prescribed uniform policy.
• Compliance with all safety requirements.
• Completion and successful passage of Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Coordinate day-to-day maintenance operations and physical upkeep of the assigned property.
• Ensure compliance with Avenue5 policies and standards, applicable regulations, and the company risk management program.
• Work with the maintenance team to meet daily maintenance, service-request, and unit make-ready standards; review and track requests and identify recurring issues.
• Respond to maintenance issues promptly and professionally, and verify work orders are completed on time to company standards and resident satisfaction.
• Perform repairs involving electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
• Perform general carpentry repairs, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
• Perform preventative maintenance, including work involving siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
• Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Communicate maintenance issues promptly with the property manager and maintenance supervisor.
• Promote safety and risk management in accordance with applicable rules and company requirements.
• Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation as necessary.
• Promote resident satisfaction, cleanliness, and curb appeal; interact courteously and professionally with current and prospective residents.
• Foster collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
• Mentor the maintenance team and promote professional conduct and appearance.
• Complete special projects assigned by the maintenance supervisor or property manager.
• Solicit suppliers and contractors as needed and monitor their compliance with company policy.
• Work with the property manager to ensure the team and property meet company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to discuss operational challenges and collaborate on solutions.
• Keep maintenance costs within the allotted property budget and provide input on future budget expenses.
• Perform other duties assigned by property leadership.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Paid time-off plan including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED