Maintenance Supervisor

The NRP Group LLC•Carrollton, TX

About The Position

The Maintenance Supervisor at The NRP Group’s new lease-up property, The Pullman, is responsible under the direction of the Community Manager for the community’s physical condition and maintenance operations. The role coordinates and performs maintenance and repair services, supports apartment turns and renovations, maintains curb appeal and apartment quality, responds to resident and team-member service requests, and ensures adherence to safety policies. The supervisor oversees preventative maintenance, inspections, lighting audits, janitorial services, supplies and inventory, contracted services, expenses, records, and maintenance-related budget recommendations. The position also supervises and develops service team members, schedules their work and on-call coverage, and participates in after-hours emergency requests. The role may occasionally assist at other properties and may run errands to support the property.

Requirements

High school diploma or equivalent.
CFC Universal Certification.
Sufficient knowledge to thoroughly complete maintenance assessments to the standard of a Maintenance Supervisor.
At least 5 years of experience in maintenance and repair for apartment communities.
Strong computer skills and proficiency in Microsoft Office.
Reliable transportation for essential job functions.

Nice To Haves

Yardi experience preferred.

Responsibilities

Direct and oversee all aspects of community maintenance.
Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services.
Maintain accurate records required by NRP policies and reporting procedures.
Walk the property daily to maintain curb appeal and monitor safety issues.
Schedule and coordinate apartment turns, including assistance with resident move-outs and apartment renovations.
Follow expense guidelines, monitor operating expenses, and recommend cost-saving strategies.
Manage inventory and storage areas, purchase maintenance materials, and maintain accurate supply logs.
Advise the Community Manager on capital improvements and maintenance needs for the annual budget.
Coordinate contracted services, solicit and analyze bids, assess completed work, and track invoices for timely payment.
Complete service requests and apartment turnovers according to NRP policies and procedures.
Supervise use of property golf carts and other major tools and equipment when applicable.
Notify the Community Manager of safety or liability concerns and preventative maintenance needs, with proposed solutions.
Conduct and document monthly safety meetings covering procedures, training, safety equipment, MSDA, and equipment use.
Complete resident and team-member service requests promptly and courteously, in accordance with company policy.
Audit the key-tracking system daily and weekly.
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.
Occasionally assist at other properties and run errands to support the property as necessary.
Support the Community Manager and Recruiting Department with new-hire selection.
Train, coach, and mentor team members and ensure they receive appropriate training.
Build a team environment through weekly meetings, goal-based management, and open communication.
Create work and on-call schedules for service employees.
Provide ongoing feedback and conduct scheduled formal written performance reviews; take corrective action according to company policy.
Recommend compensation adjustments, promotions, and terminations.
Perform other duties as required.