Maintenance Supervisor - Grand Island, NE

Ascentia Real Estate Holdings Co•Grand Island, NE

2d•$28 - $28•Onsite

About The Position

The Maintenance Supervisor professionally represents the community in property management, with emphasis on maintenance, curb appeal, vendor relations, cost control, resident relations, and maintenance staff performance. Reporting to the Community Manager, DM, or APS, the Supervisor ensures that community buildings, grounds, vehicles, equipment, and other physical assets are maintained in excellent condition; service orders are completed promptly and professionally; and maintenance employees are supervised and trained. The role oversees building and grounds upkeep, preventive and emergency repairs, unit inspections and make-ready work, equipment and inventory maintenance, service orders and maintenance projects, contractor relationships, capital improvements, and maintenance budgets. The Supervisor coordinates move-in and move-out preparations, keeps community-owned homes well maintained, and works with office staff on the status of make-ready units. The role also leads site maintenance employees, assigns and reviews work, conducts staff meetings and performance evaluations, maintains on-call schedules, and promotes safety and customer service. The position includes on-call responsibilities. Maintenance employees use cell phones for on-call service, must return calls within 15 minutes or less, and wear their phones at all times. The Supervisor shares on-call duty, schedules weekly coverage, and provides backup as needed. Work is in person and includes outdoor work in all conditions, nighttime property inspections, and physical tasks such as climbing, lifting, carrying, operating heavy machinery, and driving vehicles. The role requires professional attire and use of recommended personal protective equipment.

Requirements

Five years of experience (stated experience level).
Must be able to fulfill the job requirements of a Maintenance Technician.
Working knowledge of electricity, plumbing, carpentry, HVAC, appliances, and construction.
EPA certification is required for air-conditioning repair and replacement work.
Must possess a pool operator’s certificate.
Must communicate in English verbally, in reading, and in writing; a foreign language may also be used.
Ability to direct others and communicate clearly and consistently with subordinates and supervisors.
Customer-service orientation and ability to interact effectively with residents, staff, vendors, contractors, and personnel at different levels.
Ability to perform physical tasks including standing or walking, bending, stooping, squatting, kneeling, climbing stairs and ladders, pushing or pulling, reaching, gripping, lifting and carrying, working at heights, and operating heavy machinery, equipment, or tools.
Ability to work outdoors in all conditions, drive vehicles, and lift and carry items weighing 25–75 pounds; items weighing 75–150 pounds may need to be lifted and carried with assistance.
Ability to read and comprehend manufacturer and product-label instructions, observe details, use finger dexterity, write reports and requests, and communicate with staff.
Must be honest, trustworthy, enthusiastic, team- and project-oriented, organized, adaptable, proactive, and able to prioritize and manage time effectively.
Must maintain a clean, neat, well-groomed professional appearance, wear company-approved attire and a visible identification badge, and use recommended personal protective equipment.
Must be available for on-call duties and return calls within 15 minutes or less; cell phones are to be worn at all times for on-call use.
Must be able and willing to inspect all areas of the property and verify work performed by outside contractors.

Responsibilities

Maintain community buildings, grounds, common areas, vehicles, machinery, tools, and other physical assets in a safe, attractive, orderly, and good working condition.
Oversee landscaping and grounds maintenance, including mowing, weed treatment, tree work, snow removal, street sweeping, drainage, sidewalks, driveways, pavement, and underground utilities.
Complete and oversee preventive, emergency, major, minor, and routine repairs involving carpentry, electrical systems, plumbing, heating and cooling, appliances, glass, and sheet rock.
Schedule regular inspections of buildings and grounds and conduct continuous property inspections, including nighttime inspections, to identify and promptly correct safety hazards.
Inspect vacated units, complete make-ready checklists, coordinate repairs and unit status with management and office staff, and ensure units are trashed out within 24 hours of move-out.
Restore vacant units to make-ready status, reinspect completed work, maintain the required availability and market readiness of make-ready units, and monitor make-ready status boards or software.
Maintain inventory logs for tools, machinery, equipment, and supplies; keep adequate or 30-day supply inventory; and maintain tools and the maintenance shop in safe, complete, and orderly condition.
Process service orders and maintenance projects promptly; diagnose and perform repairs; complete critical requests daily; document work and parts used; follow up on incomplete requests; and review completed work orders for accuracy.
Communicate daily with the Community Manager or Team Leader about outstanding requests, work assignments, priorities, and completed work.
Prepare community-owned homes and sites for move-ins and move-outs, including utility connections, sidewalks, driveways, and site preparation; maintain rental units to a one-week turnaround time.
Oversee vendors, outside contractors, and contracts; obtain outside services with approval; review scopes of work; and oversee capital improvements, bidding, vendor selection, and completion inspections.
Monitor maintenance expenditures, keep employee hours within budget, review operational budgets, research suppliers and contractors for value, assist with annual budgets, and support capital project cost analysis.
Promote courteous, professional service to residents and respond to resident work orders and service requests as required.
Lead site maintenance employees, assign and follow up on daily tasks, provide written and verbal instructions, hold staff meetings, set goals, conduct annual performance evaluations, oversee training and licensing, and provide recommendations concerning staff hiring, firing, and counseling.
Train maintenance staff in equipment operation, safety procedures, water meter work, and other site operations; incorporate safety and customer service into all job duties.
Maintain weekly on-call schedules, share on-call duty, remain available by cell phone, arrange backup coverage, and notify the Team Leader of the technician on call.
Monitor pool care and chemical balance, maintain pool safety, and record daily pool checks.
Ensure snow is plowed after two inches of accumulation and that plowing and sanding are completed by 7:30 a.m., including designated roadways, entrances, clubhouse, mailbox area, and sidewalks.
Train staff to read and repair water meters and remotes; ensure monthly readings are completed by the third of each month and submitted for review.
Ensure water-line excavation procedures are followed, including utility location calls, permits, having at least two people on site, and following OSHA guidance.
Arrange seasonal preventive maintenance for clubhouse air conditioning and furnace systems and ensure filters are cleaned or replaced bi-monthly.
Follow property-specific procedure manuals and prescribed maintenance schedules; use company-supplied materials and equipment in accordance with manufacturer recommendations.
Purchase, order, and pick up equipment, parts, and supplies as requested.
Perform duties with standard productivity and dependability, clear communication, accountability, professionalism, and attention to safety and quality.