Maintenance Supervisor - Grand Island, NE

Ascentia Real Estate Holdings Co•Grand Island, NE

1d•Onsite

About The Position

Ascentia is seeking a Maintenance Supervisor to oversee maintenance operations at its manufactured housing rental community in Grand Island, Nebraska. Reporting to the Community Manager, DM, or APS, the supervisor represents the community in property management, with a focus on maintenance, curb appeal, vendor relations, cost control, resident relations, and staff performance. The role ensures that buildings, grounds, vehicles, equipment, and other physical assets are maintained in excellent condition; service requests are handled promptly and professionally; and maintenance staff are supervised and trained. The supervisor oversees property upkeep and repairs, preventive and emergency maintenance, unit inspections and make-ready work, equipment and inventory, service orders, contractors, budgets, and capital improvements. The position also leads onsite maintenance staff, coordinates schedules and on-call coverage, promotes safety and customer service, and communicates regularly with property management. The role includes responding to on-call needs and performing hands-on maintenance work across areas such as HVAC, plumbing, electrical, appliances, carpentry, and construction. This is an in-person position involving indoor and outdoor work, including outdoor work in all conditions. The job requires regular physical activity, use of tools and heavy equipment, and lifting and carrying items of varying weights. The schedule is an eight-hour shift, Monday through Friday, with overtime; employees also share on-call duties and must be available by cell phone at all times while on call.

Requirements

At least 5 years of experience.
EPA certification.
Pool operator’s certificate.
Working knowledge of electricity, plumbing, carpentry, HVAC, appliances, and construction.
Ability to fulfill the job requirements of a Maintenance Technician.
Ability to direct others and communicate clearly and consistently in writing and verbally.
Ability to communicate in English verbally, through reading, and in writing; another language may also be needed.
Customer-service orientation and ability to interact effectively with residents, vendors, staff, and management.
Ability to work outdoors in all conditions and perform physical tasks, including standing and walking, bending, climbing, operating tools and heavy equipment, and lifting and carrying items up to 150 pounds with assistance.
Ability to use required personal protective equipment and follow safety procedures.
Must maintain a clean, neat, well-groomed professional appearance and wear company-approved attire with identification badge visible.
Must be available by cell phone at all times while on call and participate in shared on-call duty.
Must be willing and able to inspect all areas of the property, including at night, and verify contractor work.

Responsibilities

Maintain buildings, grounds, common areas, community homes, and other property assets in safe, attractive, and orderly condition.
Oversee landscaping, mowing, weed treatment, tree work, snow removal, street and debris cleanup, drainage, paving, sidewalks, driveways, and underground utilities.
Perform and oversee preventive, emergency, major, minor, and routine repairs, including carpentry, electrical, plumbing, HVAC, appliance, glass, and sheetrock work.
Inspect buildings, grounds, vacant units, and completed make-ready work; coordinate make-ready status with office staff and maintain adequate market-ready units.
Respond promptly to maintenance service requests, prioritize critical requests, document work and parts used, follow up on incomplete requests, and review completed work orders for accuracy.
Prepare community-owned homes and sites for move-ins and move-outs, including utility connections and site work, and maintain a one-week turnaround on rental units.
Monitor and maintain vehicles, machinery, equipment, tools, and supplies; keep inventory logs and personal and property tool inventories; maintain an orderly shop.
Oversee vendors and outside contractors, obtain services with management approval, review scope and contracts, manage bids and vendor selection, and inspect completed work.
Monitor maintenance expenditures and employee hours against budget, research suppliers and contractors, assist with annual budgets, and monitor capital improvement costs.
Promote courteous, professional resident service and satisfaction for homeowners and renters alike.
Lead, schedule, instruct, and evaluate maintenance staff; hold staff meetings, establish goals, provide training, and ensure required licensing and certifications are obtained.
Maintain weekly on-call schedules, share on-call duty, provide backup as needed, and ensure calls are returned within 15 minutes or less while on call.
Train staff on safety procedures, water meter reading and repairs, and water-dig procedures; ensure utility locating and permits are obtained and excavation safety procedures are followed.
Monitor pool care, chemical balance, and pool-area safety; maintain a pool operator’s certificate.
Conduct continuous safety inspections, including nighttime inspections, and promptly correct hazards.
Ensure snow is cleared from roadways after two inches of accumulation and that plowing and sanding are completed by 7:30 a.m.; include entrances, clubhouse, mailboxes, and sidewalks.
Ensure clubhouse air conditioning and heating receive seasonal preventive checks and filters are cleaned or replaced bi-monthly.
Read water meters monthly, check meters and remotes for functionality, and submit readings by the third of each month.
Purchase, order, and pick up property equipment, parts, and supplies as requested.
Follow property-specific procedures and maintenance schedules and provide written and verbal recommendations regarding maintenance staff hiring, termination, and counseling.