Maintenance Supervisor

Avenue5 Residential • Tucson, AZ

11d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards and applicable local, state, and federal regulations. The role also supports the company risk management program and contributes to property budget planning and cost control.

The supervisor works with the maintenance team to complete service requests and unit make-readies, track work orders, address recurring maintenance issues, and maintain the safety, cleanliness, and curb appeal of the property. The position performs a range of repair and preventive-maintenance tasks, oversees emergencies and on-call responses, conducts apartment inspections, mentors maintenance staff, and coordinates with property leadership, residents, suppliers, and contractors.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Professional appearance and compliance with the prescribed uniform policy.
• Compliance with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
• Ensure the property and maintenance team comply with company policies and standards, applicable laws and regulations, and the company risk management program.
• Work with the maintenance team to complete service requests and meet unit make-ready standards.
• Review and track service requests, identify chronic maintenance issues, and ensure work orders are completed on time and to company and resident standards.
• Respond promptly and professionally to maintenance issues.
• Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
• Perform general carpentry, including wallboard, countertop and cabinet, finish carpentry, window and glass, door and lock, and ceramic tile repairs.
• Perform preventive maintenance involving siding, painting, lighting, sprinklers, pools, golf carts, elevators, and other property components.
• Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and needed maintenance or repairs.
• Oversee and assist with property emergencies, including snow and other severe-weather events, fires, and floods.
• Communicate maintenance issues promptly to the maintenance supervisor and property manager.
• Promote safety and risk management in accordance with company rules and applicable local, state, and federal requirements.
• Help monitor emergency on-call and after-hours response times and address issues as needed; participate in the on-call rotation as necessary.
• Promote resident satisfaction and maintain cleanliness and curb appeal; interact courteously and professionally with current and prospective residents.
• Build positive, collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
• Mentor the maintenance team and promote professional conduct and appearance.
• Complete special projects assigned by the maintenance supervisor or property manager and perform other duties assigned by property leadership.
• Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
• Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to discuss challenges and operations.
• Keep maintenance costs within the property budget and provide input on expenses for future budgets.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Time-off plan that includes 10 paid holidays, including a community service day and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED