Maintenance Supervisor - Aventine Northshore

Greystar Management Services•Knoxville, TN

9d•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role is at Aventine Northshore, a stabilized garden-style property with 246 units. The schedule is Monday through Friday, with a rotating on-call schedule. The supervisor handles resident service requests and routine upkeep, oversees apartment make-ready work, and establishes standards for community cleanliness and appearance. The position also inspects work performed by team members and vendors, maintains maintenance inventory, supports budgeting and cost controls, completes preventive maintenance, and promotes compliance with safety requirements. The role includes local routine travel as needed and requires work inside and outside in all weather conditions, as well as a flexible schedule that may include evenings, weekends, and holidays.

Requirements

High school diploma, GED, or related experience and training.
Experience in property-management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer-service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts; respond courteously; and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and provide information for the manager.
Mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including evening, weekend, and holiday on-call shifts.
Local routine travel may be required for business meetings, training, or other work-related needs.

Nice To Haves

Property management system experience preferred.

Responsibilities

Complete resident-generated work orders and routine community upkeep by diagnosing problems and performing repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, creating punch lists, scheduling vendors, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop and maintain cleanliness and appearance standards for grounds, amenities, exteriors, market-ready units, breezeways, curbs, signage, the leasing office, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractors’, vendors’, and other service providers’ work to verify it meets quality standards, scope, and specifications.
Maintain inventory of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventive maintenance procedures.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-cutting and expense-control programs by repairing parts when feasible, using supplies responsibly, and properly using tools and equipment.
Conduct scheduled safety meetings, ensure MSDS sheets are current and accessible, and stay current on OSHA and other safety requirements.
Provide respectful and responsive customer service to residents and others, answer questions, address complaints sensitively, and handle assigned work orders with efficiency and urgency.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.