Maintenance Supervisor

The NRP Group LLC•Houston, TX

About The Position

Under the direction of the Community Manager, the Maintenance Supervisor is responsible for the physical aspects of the apartment community. The role coordinates and performs maintenance and repair services, maintains curb appeal and apartment-home quality, responds to customer service requests, and adheres to safety policies. The Maintenance Supervisor oversees maintenance operations, preventive maintenance, inspections, apartment turns, contracted services, inventory, expenses, and maintenance records. The role also supervises and develops service team members, establishes work and on-call schedules, and supports hiring and performance management. The position participates in after-hours emergency requests and ensures property staff coverage 24 hours a day, 7 days a week; occasional assistance at other properties and errands may be required.

Requirements

High school diploma or equivalent.
CFC Universal Certification.
Sufficient knowledge to thoroughly complete maintenance assessments to the standard of a Maintenance Supervisor.
At least 5 years of experience in maintenance and repair for apartment communities.
Strong computer skills and proficiency in Microsoft Office.
Reliable transportation for essential job functions.

Nice To Haves

Yardi experience preferred.

Responsibilities

Direct and oversee all aspects of community maintenance.
Schedule and perform preventive maintenance, inspections, nighttime lighting audits, and janitorial services.
Maintain accurate records required by NRP policy.
Walk the property daily to uphold curb appeal and monitor safety issues.
Schedule and coordinate apartment turns, including assistance with resident move-outs and apartment renovations.
Follow expense guidelines, monitor operating expenses, and recommend cost-saving strategies.
Manage inventory and storage, purchase maintenance materials for service requests and apartment turns, and maintain an accurate supply log.
Advise the Community Manager on capital improvements and maintenance requirements for the annual budget.
Coordinate contracted services, solicit and analyze bids, assess completed work, and track invoices to ensure timely payment.
Complete service requests and apartment turnovers in accordance with NRP policies and procedures.
Supervise the use of property golf carts and other major tools and equipment, when applicable.
Notify Community Managers of solutions for safety or liability concerns and preventative maintenance needs.
Conduct and document monthly safety meetings covering procedures, training, safety equipment, MSDA, and equipment use.
Complete resident and team-member service requests promptly and in accordance with company policy.
Provide courteous and professional customer service to customers and team members.
Audit the key-tracking system daily and weekly.
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.
Occasionally assist at other properties and run errands to support the property as necessary.
Support the Community Manager and Recruiting Department with new-hire selection.
Train, coach, and mentor team members, ensuring they receive appropriate training.
Foster a team environment through weekly meetings, goal-based management, and open communication.
Create work and on-call schedules for service employees.
Provide ongoing feedback and conduct scheduled formal written performance reviews; take corrective action as necessary under company policy.
Recommend compensation adjustments, promotions, and terminations.
Perform other duties as required.