Maintenance Supervisor

Hawthorne Residential Partners•Fort Mill, SC

12d

About The Position

At Hawthorne Residential Partners, the Maintenance Supervisor helps create a clean, well-maintained, and welcoming apartment community. The role oversees the maintenance team’s budget, inventory, and work-order delegation; ensures apartments are ready for new residents and maintenance work complies with standards; and provides training and development opportunities for team members. The supervisor leads daily maintenance operations, coordinates vendors and capital improvement projects, oversees repairs and preventative maintenance, and ensures units, buildings, grounds, amenities, and common areas meet company standards. The position also participates in an on-call emergency rotation and may provide occasional support for resident events. The schedule is Monday through Friday, with standard office hours from 8:00 AM to 5:00 PM.

Requirements

High school diploma or GED equivalent.
At least 3 years of experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical.
Valid driver’s license.
EPA certification.
Ability to participate in an on-call rotation for after-hours emergencies.
Ability to work Monday through Friday during standard office hours, 8:00 AM to 5:00 PM.
Follow OSHA and company safety guidelines, policies, and standards.

Nice To Haves

Prior supervisory or lead technician experience is strongly preferred.
CPO certification is highly preferred; it may be required in some states.
Strong vendor relationship and management skills.
Strong organization and ability to balance multiple tasks and priorities.
Dependability, clear communication, and accountability.
Hands-on technical expertise, problem-solving ability, and leadership skills.

Responsibilities

Lead, schedule, and supervise the maintenance team’s daily work, ensuring high performance and accountability.
Promote a team culture based on excellence, integrity, kindness, connection, and service.
Supervise vendor partners and ensure work is completed promptly, safely, and to company standards.
Manage capital improvement projects, including obtaining bids, scheduling, and overseeing execution.
Proactively identify and resolve service needs throughout the community.
Maintain and execute quarterly preventative maintenance programs.
Repair and oversee HVAC, plumbing, electrical, and other systems to ensure they function properly.
Oversee unit-turn scheduling and execution so apartments are move-in ready and meet Hawthorne quality standards.
Personally inspect vacant units for cleanliness, functionality, and presentation before move-in.
Implement and maintain preventative maintenance plans for buildings and equipment.
Keep grounds, amenities, and common areas clean, safe, and well maintained.
Support community curb appeal and appearance through daily attention.
Participate in the scheduled on-call emergency service rotation.
Respond to service requests in a timely, thorough, and professional manner.
Follow OSHA and company safety guidelines, policies, and standards.
Provide training, mentoring, and development opportunities to team members.
Monitor the team’s budget, manage inventory, and delegate work orders effectively.
Provide occasional support for resident events as needed.