Maintenance Supervisor

Jones Street Residential•Griswold, CT

About The Position

The Maintenance Supervisor manages the service operations of an apartment community. The role includes presenting recommendations to owners and senior leadership, developing scopes of work, managing capital projects and vendor relationships, and analyzing properties for capital needs, budgets, and maintenance. The supervisor also oversees recruitment, training, and management of onsite maintenance staff. The role supports daily property operations, helps manage financial performance and planning, oversees resident and property service requests, and maintains quality and safety standards. It includes inspecting properties and completed work, managing maintenance supplies, developing staff, and troubleshooting and repairing building systems. The position participates in an on-call emergency rotation and responds to after-hours emergencies as needed.

Requirements

5–7 years of experience in property maintenance management, building maintenance, or a related trade.
Employment history demonstrating the application and use of mechanical, electrical, plumbing, and/or HVAC maintenance and repair techniques.
Demonstrated management and supervisory skills to lead, direct, evaluate, and mentor subordinate and peer staff.
Experience creating and managing a budget and/or P&L.
Ability to read, write, and communicate effectively to understand and complete legal, financial, and human resources documents and create and deliver presentations to senior management and staff.
Proficiency in word processing, spreadsheet, and database management programs for required reports and employment documents.
Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and other fiscal reporting.
Proficiency with industry software, apps, and computer programs.
Outstanding written and verbal communication skills.
Valid driver’s license.

Nice To Haves

General contractor’s license preferred.
Licenses and/or certifications in HVAC, mold, asbestos removal, pool operation, electrical work, construction, or related areas preferred.
Yardi experience highly preferred.

Responsibilities

Lead by example and model standards and behaviors consistent with Jones Street Residential’s core values and culture.
Support daily property operations to ensure property needs are met and company standards are upheld.
Forecast expenses and contribute to annual budget and long-term capital planning.
Manage property financial performance in accordance with the established budget.
Identify and communicate opportunities to improve efficiency, reduce expenses, increase productivity, and generate revenue.
Report employee performance issues, financial liabilities, and asset conditions that may jeopardize property operations; resolve problems and escalate when necessary.
Oversee resident and property service requests to ensure work is completed correctly and on time.
Use feedback to improve operating procedures and customer service.
Inspect work performed by maintenance staff, contractors, vendors, and other service providers to verify quality and compliance with scope and specifications.
Maintain adequate inventory of maintenance materials and coordinate ordering supplies and tools with the Community Manager within budget guidelines.
Complete monthly preventative maintenance procedures, including inspections of buildings, property, and mechanical systems, and quickly address risks.
Conduct scheduled team safety meetings and stay current on OSHA and other safety laws and requirements to support property compliance.
Provide excellent customer service and communicate effectively and courteously with residents, clients, team members, and business contacts; remain calm when resolving customer problems.
Lead, develop, and train staff to meet established goals.
Assist with staff development, including interviews, coaching, counseling, and teaching proper procedures.
Troubleshoot and repair HVAC, plumbing, electrical systems, major appliances, and other property systems; perform tile, carpentry, and drywall repairs.
Participate in the on-call emergency rotation and respond to after-hours emergencies as needed.