Maintenance Supervisor - The Cottages at Illinois

Landmark Properties•Urbana, IL

About The Position

The Maintenance Supervisor oversees the community’s maintenance program and helps preserve the value of the property. The role maintains the community’s integrity to provide a safe and secure living and working environment and requires customer-service, organizational, and leadership skills to operate an efficient maintenance team. The position reports to the Community Manager and directly supervises a Maintenance Technician and Groundskeeper. Responsibilities include directing property maintenance operations, inspecting the community, implementing preventive maintenance, maintaining a clean and OSHA-approved work environment, and coordinating staff and vendor work. The supervisor also participates in maintenance budgeting, orders supplies within budget, evaluates cost-saving strategies, assists with capital-project bids and turn contracts, and documents company purchases. The role manages maintenance staff through hiring, training, development, task assignment, supervision, and evaluation. It supports resident satisfaction and community engagement, follows up on service requests, helps organize the property turn, and is available on weekends and after hours for emergency calls. Risk-control duties include enforcing safety and emergency procedures, addressing safety and security risks and lease or legal violations, preparing incident reports, and handling emergencies with the corporate team. The employee may occasionally encounter moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outdoor weather conditions. The work environment is usually moderately noisy. The role frequently involves standing, walking, sitting, using hands, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing. It occasionally requires lifting or moving up to 50 pounds and requires close and distance vision and the ability to adjust focus.

Requirements

Organizational and leadership skills necessary to run an efficient maintenance team.
Customer-centered approach.
Ability to perform the physical demands of the role, including occasionally lifting or moving up to 50 pounds.
Close and distance vision and the ability to adjust focus.

Responsibilities

Organize maintenance staff meetings and special or emergency meetings.
Maintain a clean, professional, and OSHA-approved work environment.
Report time and attendance.
Direct the maintenance operations of the property and make daily community inspections.
Implement and maintain a preventive maintenance program.
Follow Landmark Properties policies and procedures and maintain the confidentiality of resident and company information.
Assign tasks to vendors, and supervise and evaluate their work.
Participate in developing the annual and turn budgets for maintenance categories.
Order necessary supplies and parts within budget, evaluate cost-cutting strategies, and provide documentation and receipts for company purchases.
Assist the Community Manager with capital-project bids and turn contracts.
Manage maintenance staff, including hiring, training, development, task assignment, supervision, and evaluation.
Understand resident needs and expectations, exceed them, and foster a sense of community among residents and staff.
Communicate effectively with residents and parents and follow up on completed maintenance requests to confirm resident satisfaction.
Maintain a positive community environment and encourage participation in events and activities.
Assist the Community Manager with organizing and implementing a successful turn.
Ensure service requests are completed in a timely manner.
Be available on weekends and after hours for emergency calls.
Communicate and enforce community safety, emergency, and fire-evacuation policies and procedures, and provide emergency response and referral services and resources.
Document and address resident behaviors that violate the law or community lease agreement.
Identify and address safety and security risks, prepare and submit incident reports, and handle emergency situations with the corporate team.