Maintenance Supervisor

Avenue5 Residential•Caldwell, ID

About The Position

The Maintenance Supervisor oversees day-to-day maintenance operations and the physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards and applicable local, state, and federal regulations. The role administers the company risk management program, contributes to and adheres to the property budget, and works with the maintenance team to meet service-request and unit make-ready standards. The supervisor reviews service-request progress, identifies recurring maintenance issues, responds promptly and professionally to maintenance concerns, and ensures work orders are completed accurately and to company standards and resident satisfaction. The role performs and oversees repairs and preventive maintenance across building systems, apartments, grounds, and amenities; inspects the property for safety, cleanliness, and repair needs; and helps manage emergencies, including severe weather, fires, and floods. The Maintenance Supervisor supports after-hours response and participates in an on-call rotation as needed. They promote resident satisfaction and positive working relationships, conduct apartment inspections and oversee unit turns, mentor the maintenance team, coordinate with property leadership and contractors, and help ensure that team operations and expenses comply with company, ownership, and regulatory requirements. The position may also take on special projects and other duties assigned by property leadership.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Valid driver's license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills, including the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Maintain a professional appearance and comply with the prescribed uniform policy.
Comply with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
Ensure the property complies with Avenue5 policies and standards, applicable regulations, and the company risk management program.
Work with the maintenance team to complete daily maintenance tasks, service requests, and unit make-ready work to required standards.
Review and track service-request progress, identify chronic maintenance issues, and ensure work orders are accurately completed in a timely manner.
Respond promptly and professionally to maintenance-related issues.
Perform repairs involving electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
Perform carpentry and related repairs, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventive maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
Communicate maintenance issues promptly with the property manager and maintenance supervisor.
Promote safety and risk management in accordance with company rules and applicable regulations.
Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation when necessary.
Promote resident satisfaction through cleanliness and curb appeal, and interact courteously and professionally with current and prospective residents.
Foster positive, collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote professional conduct and appearance.
Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
Work with the property manager to ensure the team and property comply with company, ownership, state, and federal standards.
Walk the property weekly with property leadership to discuss property challenges and operations.
Keep maintenance costs within the allotted property budget and provide input on future budget expenses.
Complete special projects and other duties assigned by property leadership.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Ten paid holidays, including a community service day and the employee's birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.
$1,000 hiring bonus, with $500 paid after 30 days of employment and $500 paid after six months.