Maintenance Supervisor

Harbor Group Management•Virginia Beach, VA

About The Position

The Maintenance Supervisor oversees and performs maintenance operations to ensure the community’s buildings, grounds, amenities, and equipment meet Harbor Group’s standards for safety, cleanliness, functionality, and appearance. This hands-on leadership role includes leading the maintenance team, responding to service requests, performing preventative maintenance, managing inventory, and coordinating vendors and contractors. The position requires strong technical skills, a focus on customer service, and the ability to manage multiple priorities efficiently. The role is in the Multifamily division and is classified as non-exempt. Duties include supervising and training maintenance staff; diagnosing and repairing property systems and equipment; managing resident work orders and apartment make-ready activities; maintaining common areas and grounds; overseeing vendor work; documenting preventive maintenance; managing supplies and budgets; and enforcing safety procedures. The supervisor also inspects completed work, responds to resident concerns, and seeks cost-saving opportunities.

Requirements

At least three years of experience in multifamily property maintenance, including turnover or make-ready processes.
At least one year of supervisory or team leadership experience.
Expertise in general maintenance, including plumbing, electrical, carpentry, drywall, painting, or appliance repair.
EPA Universal or HVAC certification, based on property requirements.
Ability to diagnose maintenance issues and implement effective solutions.
Strong organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
Attention to detail, problem-solving skills, and ability to work independently or as part of a team.
Proficiency with Microsoft Office.
Experience with property management software and a maintenance ticketing system.
Customer-service orientation and ability to interact professionally with residents and vendors.
Availability for emergency on-call work, including evenings and weekends, as property needs require.
Valid driver’s license for operating golf carts or company vehicles on the property, if applicable.
Ability to stand, walk, bend, stoop, climb, carry objects, and use ladders.
Ability to lift up to 25 pounds independently and 50 pounds with assistance.
Ability to work outdoors in varying weather conditions, including heat, cold, rain, and snow.

Responsibilities

Supervise, train, and guide the maintenance team to ensure tasks are completed effectively and on time.
Diagnose and repair plumbing, HVAC, electrical, appliance, carpentry, and general property maintenance issues.
Respond to resident service requests and complete work orders according to company standards and timelines.
Oversee and participate in the make-ready process, including pre-move-out inspections, punch lists, vendor scheduling, and final quality checks.
Keep common areas, exteriors, and grounds clean, safe, and visually appealing.
Schedule and supervise in-house maintenance and third-party contractor or vendor work.
Perform and document monthly preventative maintenance according to company policies and procedures.
Maintain an organized inventory of supplies, tools, and parts, and order materials within budget guidelines.
Enforce safety protocols, conduct regular safety meetings, maintain current MSDS sheets, and comply with OSHA and other safety standards.
Inspect work completed by staff, vendors, and contractors for quality and compliance with specifications.
Address resident concerns promptly and professionally.
Identify cost-saving opportunities and avoid unnecessary replacement of parts or materials.