Maintenance Supervisor

Avanath • Cornelius, OR

6d • $25 - $27

About The Position

The Maintenance Supervisor is accountable for delivering quality move-ins, timely service, strong curb appeal, and personal attention to residents and their homes. Working alongside the Community Manager, this role oversees assigned staff and vendors to ensure the property is maintained and provides superior customer service. The position calls for professionalism, positive engagement, and a collaborative approach to building relationships with residents, staff, vendors, regulatory partners, and social services partners.

The supervisor coordinates and performs maintenance and repair work, manages preventive maintenance, inspections, inventory, records, and on-call emergencies, and directs maintenance, construction, and rehabilitation activities. Under the Community Manager’s direction, the supervisor trains, schedules, and monitors maintenance staff and promotes safe work practices and compliance with company policies, laws, and safety requirements.

This is an essential-staff position. The incumbent is expected to follow safety and business protocols, may need to report during inclement weather, and may travel to sister communities to provide maintenance support. The role involves frequent standing and walking, and may involve elevated sites and uneven ground.

Requirements

• At least 3 years of multifamily property maintenance experience.
• At least 1 year of supervisory experience.
• Expertise in plumbing, HVAC, appliance repair, electrical work, and carpentry.
• Valid driver’s license.
• Strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Availability for on-call and weekend work.

Nice To Haves

• HVAC certification.
• CPO certification.

Responsibilities

• Treat residents and others respectfully, answer questions, respond sensitively to maintenance complaints, and assign work orders efficiently and urgently.
• Represent the community favorably and ensure consistent follow-up and communication with residents.
• Enforce community policies delegated by the Community Manager.
• Diagnose and repair issues arising from resident service requests and routine community upkeep in accordance with established procedures, safety standards, and code requirements.
• Coordinate, schedule, and respond to resident and management requests and work orders.
• Ensure necessary repairs and replacements are completed in community common areas and units.
• Control costs by repairing rather than replacing parts when possible, conserving supplies, and using tools and equipment correctly.
• Inspect grounds, buildings, and other community features daily to identify and address hazards and liability concerns.
• Manage and order maintenance supplies while following budget guidelines.
• Maintain a preventive maintenance program to extend the life of the community and minimize future repairs.
• Keep the maintenance shop organized and stocked in accordance with safety standards and OSHA guidelines.
• Maintain the hazard communications program and teach and promote safe work practices.
• Manage unit inspections and community key control.
• Maintain accurate records of service requests, EPA/OSHA standards, preventive maintenance, apartment make-ready status, and work in progress.
• Manage and participate in community on-call emergencies.
• Use property resources, equipment, and supplies economically, obtaining bids or pricing from vendors, suppliers, and contractors.
• Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and timely completion.
• Set and communicate immediate and long-term goals to encourage stronger team performance.
• Develop standards for the cleanliness and appearance of community grounds, amenities, buildings, units, and common areas.
• Under the Community Manager’s direction, supervise, train, and schedule maintenance staff.
• Monitor maintenance staff work daily and provide assistance or instruction as needed.
• Provide employee performance evaluation input to the Community Manager.
• Conduct or attend safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety-related requirements.
• Follow safety and risk-management policies, promptly report equipment malfunctions, injuries, accidents, and other safety issues, and complete required training.
• Monitor compliance with regulatory requirements, organizational standards, and operational processes, and report violations or infractions.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other laws pertaining to the apartment industry.

Benefits

• Health, dental, and vision benefits.
• 401(k).
• Personal time off.
• Paid holidays.
• Opportunities for career growth and promotion from within.
• Development opportunities, including online training platforms, classes, and one-on-one coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed