Maintenance Supervisor

Smoky Mountain Resorts • Pigeon Forge, TN

1d • $65,000 - $70,000

About The Position

The Maintenance Property Supervisor oversees the property’s Maintenance department, including maintenance of guest rooms, buildings, activities, the waterpark, pools, and grounds. The role enforces company policies and procedures, manages staffing and department performance, conducts employee evaluations and coaching, supports recruiting and training, follows budget guidelines for expenses and labor, and works toward maintenance goals. It also includes project-management tasks and other duties assigned by the Maintenance Manager or General Manager.

The schedule is listed as Friday through Sunday, 8:00 a.m.–4:30 p.m.; Monday and Tuesday, 6:00 a.m.–4:30 p.m.; Wednesday and Thursday off. The description also says shifts are eight hours, five or six or more days per week depending on occupancy and staffing, and that team members must work weekends and holidays during peak demand. The role requires indoor and outdoor work, with most work described as taking place indoors in an office environment, and includes maintaining a safe, organized work area and a high standard of accuracy and confidentiality.

The supervisor leads by example in guest service, encourages exceptional guest interactions, and helps provide a safe, interactive environment for children and families in the activities space. The position requires working with property managers, team members, vendors and contractors, as well as local health, fire, and other government agencies to support projects and regulatory compliance. The role reports to the Maintenance Manager or General Manager for assigned duties; a direct reporting relationship is not specified.

Requirements

• High school diploma or equivalent.
• Maintenance experience required.
• 0–1 year of supervisory experience directly supervising 2–4 people.
• Good physical condition and ability to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Fluent English communication skills: speaking, understanding, reading, and writing; adapt Spanish interpretation when necessary.
• Strong organizational skills and attention to detail.
• Ability to prioritize, plan, meet deadlines, and practice daily time management.
• Ability to address conflict by clarifying issues, bringing parties together, finding solutions, and monitoring resolution.
• Valid driver’s license and ability to be covered by company insurance.
• Ability to work with a diverse workforce.
• Ability to stand and walk for most of the workday; bend, stretch, reach, grab, hold, carry, climb 3–5 flights of stairs, and lift 40–50 pounds.
• Ability to tolerate varying outdoor temperatures; perform required physical functions such as reaching, bending, pushing, pulling, stooping, kneeling, and crouching.
• Ability to perform the stated vision functions, communicate, hear, use hands, and remember information continuously.
• Honesty, integrity, accountability, tact, and ability to react well under pressure.
• Motivation, energy, flexibility, cooperation, patience, friendliness, care, and compassion.
• Enjoyment of working with people, training others, and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Ability to contribute to positive team spirit, share expertise, recognize others’ accomplishments, and work well with staff.
• Professional appearance, hygiene, and dress that represent the company’s image.
• Responsible and timely; able to work as a team.

Nice To Haves

• HVAC certificate.
• CPO certificate.
• Hospitality experience.
• Fun and energetic disposition.

Responsibilities

• Oversee guest room, building, activities, waterpark, pool, and grounds maintenance at the property.
• Complete assigned weekly and monthly reports and paperwork.
• Manage the maintenance department by enforcing company policies and procedures.
• Respond promptly and effectively to action items and guest-related problems, with the goal of preventing recurrence.
• Assist with regular performance reviews that promote open, two-way communication.
• Ensure safety policies and procedures are followed.
• Meet preventative maintenance targets and goals.
• Maintain staffing levels according to property needs.
• Work with and oversee vendors, contractors, and trade companies with property contracts or projects.
• Train maintenance personnel as required for waterpark and pool maintenance.
• Obtain and safeguard property equipment, tools, and vehicles.
• Communicate with property managers about projects, scheduling, inventory, ordering, billing, emergency maintenance, guest-impact items, and staff performance.
• Stay aware of industry trends and local events and trends.
• Promote a culture of legendary service and hospitality among staff.
• Maintain cleanliness, maintenance, and care of property grounds, pool areas, activity areas, common areas, and back-of-house areas.
• Address employee-related matters promptly and professionally in keeping with company core values.
• Work with local health departments, fire inspectors, and other state or local agencies to maintain property compliance.
• Recruit and employ staff in accordance with federal labor laws and company policies.
• Complete TOSHA certification for handling biohazards in compliance with proper training.
• Collaborate with team members to support the newly created and themed activities space.
• Host a safe and interactive environment for children and families.
• Interact positively and in a friendly manner with team members and guests across shifts and situations.
• Comply with company operating policies and procedures and perform other assigned related duties.
• Lead by example and teach excellent guest service to support guest satisfaction and future stays.
• Encourage team members to provide exceptional guest interactions and respond promptly to management and team members.
• Maintain accuracy, confidentiality, sound judgment, and safe, organized work areas.
• Resolve workplace conflict by clarifying issues, bringing parties together, identifying solutions, and monitoring resolution.
• Perform indoor and outdoor duties, including standing, walking, climbing stairs, and lifting as described in the physical requirements.

Benefits

• Company-paid vacation after one year of service through the Years of Service Getaway.
• 401(k) with 4% company match.
• Health, dental, and vision insurance for $29 per week.
• Paid time off.
• Sick time.
• Maternity and paternity leave.
• Professional growth opportunities.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED