Maintenance Supervisor

Avenue5 Residential, LLC • Smyrna, TN

5d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property. The role ensures compliance with Avenue5 policies and standards, applicable local, state, and federal regulations, and the company risk management program. It also contributes to and adheres to the property budget. The Maintenance Supervisor works with the maintenance team, residents, property leadership, suppliers, and contractors to maintain the property, deliver timely service, ensure safety, and support resident satisfaction.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Professional appearance and compliance with the prescribed uniform policy.
• Compliance with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Work with the maintenance team to complete daily maintenance tasks, service requests, and unit make-ready work to required standards.
• Review and track service-request progress and identify chronic maintenance issues.
• Respond promptly and professionally to maintenance-related issues according to company policies and practices.
• Perform maintenance and repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
• Perform carpentry duties, including wallboard, countertop and cabinet, finish carpentry, window and glass, door and lock, and ceramic tile repairs.
• Perform preventive maintenance, including work related to siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Maintain accurate work-order records and verify that orders are completed on time, to company standards, and to residents’ satisfaction.
• Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
• Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Communicate maintenance issues promptly to the property manager and maintenance supervisor.
• Promote and observe safety and risk management in accordance with applicable laws, regulations, and company rules.
• Help monitor emergency on-call and after-hours maintenance response times, address issues as needed, and participate in the on-call rotation as necessary.
• Promote resident satisfaction through cleanliness, curb appeal, and courteous, professional interactions with current and prospective residents.
• Build positive, active, and collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
• Mentor the maintenance team and promote a professional demeanor and appearance across the team.
• Administer the company risk management program.
• Complete special projects assigned by the maintenance supervisor or property manager.
• Solicit suppliers and contractors as needed and monitor their compliance with company policy.
• Work with the property manager to ensure team and property compliance with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to collaborate on property challenges and operations.
• Keep maintenance costs within the property budget and provide input on expenses for future budgets.
• Perform other duties as assigned by property leadership.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED