Maintenance Supervisor

Bedrock Property Management•Nashville, TN

About The Position

The Maintenance Supervisor oversees the maintenance process for the property, including ordering supplies, diagnosing problems, performing service requests, and supervising the service staff. The role requires a strong background in HVAC, plumbing, electrical work, and general carpentry, along with a commitment to exemplary service for residents and property owners. The supervisor helps maintain the property's physical condition, responds to required issues outside normal work schedules, and ensures work orders and vacant turns meet Bedrock's service standards. Bedrock Property Management emphasizes genuine care, high standards, selfless service, collaboration, ownership, continual growth, and clear and kind communication. The company describes its culture as challenging employees to accomplish more, find better ways of working, and deliver their best work. Travel may be required up to 10% of the time.

Requirements

Hold at least one of the following certifications: EPA Section 608 Certification or an HVAC Certification such as HVAC Excellence or an equivalent credential. Candidates who are not currently certified must obtain the required certification within 60 days of employment.
Strong background in HVAC, plumbing, electrical work, and general carpentry.
Ability to diagnose problems and repair major appliances, HVAC, plumbing, electrical systems where no license is required, and general carpentry issues.
Ability to perform or address pool care, roof and gutter repairs, landscaping, and snow or ice removal.
Ability to use hand tools, power tools, computers, and other technological devices.
Ability to communicate effectively with residents and coworkers in difficult situations.
Ability to respond to issues outside normal work schedules when required.
Ability to travel up to 10% of the time.

Nice To Haves

OSHA 10 or OSHA 30 Certification.
CPO (Certified Pool Operator) certification.
Plumbing or electrical licenses or certifications, depending on state requirements.

Responsibilities

Supervise service staff workflow and delegate workloads.
Oversee maintenance of the property's physical condition.
Order supplies, materials, and tools as needed.
Meet and exceed budget expectations for expenditures.
Diagnose problems and repair major appliances, HVAC systems, plumbing, electrical systems where no license is required, and general carpentry issues.
Maintain pools and perform roof and gutter repairs.
Address landscaping and snow or ice removal issues.
Perform service requests correctly and promptly, providing timely responses to work orders.
Provide exemplary customer service to residents, proactively solving issues and creating a welcoming environment.
Use hand and power tools to participate in property upkeep.
Oversee removal of debris and other objects from the property.
Respond to issues outside the normal work schedule when required.
Ensure adherence to company policies and procedures.
Use computers and other technological devices to access email and company software.
Execute Bedrock's standards for service work orders and vacant turn times.
Communicate effectively with residents and coworkers, including in difficult situations.
Perform other duties as assigned.