Maintenance Supervisor

Avenue5 Residential•Smyrna, TN

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards and applicable local, state, and federal regulations. The role also administers the company risk management program and contributes to and adheres to the property budget. The position coordinates and supports the maintenance team in completing service requests, unit turns, preventive maintenance, inspections, repairs, and emergency response. It works with property leadership, residents, suppliers, contractors, and other partners to maintain safe, clean, well-maintained properties and a positive resident experience.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Valid driver’s license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Ability to maintain a professional appearance and comply with the prescribed uniform policy.
Must comply with all safety requirements.
Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
Ensure the property complies with Avenue5 policies and standards, ownership requirements, and applicable local, state, and federal regulations.
Administer the company risk management program and promote safety and risk management practices.
Work with the maintenance team to complete daily maintenance tasks, service requests, and unit make-ready work to company standards.
Review and track service requests, identify recurring maintenance issues, and ensure work orders are accurate and completed promptly to residents’ satisfaction.
Respond to maintenance issues in a timely and professional manner.
Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
Perform carpentry and repair work, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventive maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
Communicate maintenance issues promptly to the maintenance supervisor and property manager.
Help monitor response times for emergency and after-hours maintenance assignments, address issues as needed, and participate in the on-call rotation as necessary.
Promote resident satisfaction through cleanliness and curb appeal, and interact courteously and professionally with current and prospective residents.
Foster positive and collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote a professional demeanor and appearance.
Complete special projects assigned by the maintenance supervisor or property manager, along with other duties assigned by property leadership.
Solicit suppliers and contractors when work is necessary and monitor their compliance with company policy.
Work with the property manager to maintain compliance with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to discuss property challenges and operations.
Keep maintenance costs within the property budget and provide input for future budget expenses.

Benefits

Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Competitive pay.
Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.