Maintenance Supervisor

Brighthaven•Cornelius, OR

About The Position

The Maintenance Supervisor is responsible for delivering a high-quality resident experience through timely service, quality move-ins, strong curb appeal, and attentive care of residents and their homes. Working alongside the Community Manager, the supervisor oversees assigned staff and vendors in maintaining the property and promotes professional, positive engagement with residents and the workforce. The role emphasizes building collaborative relationships with residents, staff, vendors, regulatory contacts, and social service partners; responding professionally to concerns; and supporting an environment in which residents and staff feel heard and valued. The supervisor coordinates and performs maintenance, oversees preventive maintenance and inspections, manages supplies and records, and directs staff and vendor work in accordance with company policies, safety standards, and applicable laws. This is an essential-staff position. The incumbent must follow safety and business protocols, may need to report during inclement weather, and may travel to sister communities to provide maintenance support. The role involves frequent standing and walking, occasional squatting, bending, twisting, pushing, and pulling, and may involve working at elevated sites or walking on uneven ground.

Requirements

At least 3 years of multifamily property maintenance experience.
At least 1 year of supervisory experience.
Expertise in plumbing, HVAC, appliance repair, electrical work, and carpentry.
Valid driver's license.
Strong organizational skills and ability to manage multiple priorities.
Solid interpersonal and customer service skills.
Availability for on-call and weekend work.

Nice To Haves

HVAC certification.
CPO certification.

Responsibilities

Provide respectful, responsive customer service to residents and others; answer questions, address maintenance complaints, and assign work orders efficiently and urgently.
Maintain consistent follow-up with residents and enforce community policies delegated by the Community Manager.
Diagnose and complete resident-requested work orders and routine property upkeep in accordance with policies, procedures, safety standards, and code requirements.
Coordinate, schedule, and respond to resident and management requests and work orders.
Ensure necessary repairs and replacements are completed in community common areas and units.
Support cost control by repairing rather than replacing parts when possible and using materials, supplies, tools, and equipment appropriately.
Inspect grounds, buildings, and community features daily to identify and address hazards and liability concerns.
Manage and order maintenance inventory within budget guidelines.
Maintain a preventive maintenance program to extend the life of the community and minimize future repairs.
Keep the maintenance shop organized and stocked, following safety standards and OSHA guidelines.
Maintain the hazard communications program and teach and promote safe work practices.
Manage unit inspections and community key control.
Maintain accurate records of service requests, EPA/OSHA standards, preventive maintenance, apartment make-ready status, and work in progress.
Manage and participate in on-call community emergencies.
Plan for economical use of property resources, equipment, and supplies, including obtaining bids or pricing from vendors, suppliers, and contractors.
Direct and monitor maintenance, construction, and rehabilitation work to ensure quality and timely completion.
Set and communicate immediate and long-term performance goals for team members.
Develop standards for cleanliness and appearance across grounds, amenities, exteriors, unit interiors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other common areas.
Under the direction of the Community Manager, supervise, train, and schedule maintenance staff.
Monitor staff work daily and provide assistance or instruction as needed.
Provide input to the Community Manager for employee performance evaluations.
Conduct or attend Avanath safety meetings, keep safety data sheets current and accessible, and stay informed about OSHA and other safety requirements.
Follow company, property, and departmental safety practices, promptly report equipment malfunctions, injuries, accidents, and other safety issues, and complete required safety training.
Monitor compliance with regulatory requirements, organizational standards, operational processes, Fair Housing, the Americans with Disabilities Act, and other laws applicable to the apartment industry; report violations to appropriate individuals.
Report to work as essential staff and follow safety and business protocols, including during inclement weather when required.
Travel to sister communities to provide maintenance support when required.