Maintenance Supervisor

Advanced Management Group•Las Vegas, NV

10d

About The Position

The Maintenance Supervisor performs maintenance duties to maintain and enhance the value of the community and supports the Community Manager in the property’s physical maintenance. The role covers general property maintenance, expense control, preventive maintenance, and compliance with required state and federal safety programs. The supervisor coordinates staff and vendors, oversees service requests and unit preparation, maintains records and inventory, and helps ensure a safe, clean, well-maintained community. The position includes on-call emergency duty and requires use of the employee’s own tools.

Requirements

Must be bilingual in English and Spanish.
High school diploma or GED preferred.
Intermediate to advanced knowledge and education or experience in vendor relations and apartment and preventive maintenance, including appliances, plumbing, carpentry, electrical, HVAC, painting, and drywall.
Intermediate to advanced education or experience in personnel management, including labor laws.
Valid Nevada driver’s license and insurance required.
Must be able to read, speak, write, and understand English.
Effective problem-solving, verbal, and written communication skills.
Basic computer skills required.
Must have and maintain own tools.
Position requires on-call duty.
Position requires equal amounts of sitting, walking, standing, and lifting up to 50 pounds, as well as pushing, pulling, climbing, bending, and daily operation of various equipment and tools.

Nice To Haves

Dispatch experience in the service industry is preferred.
Strong perseverance in a fast-paced environment.
Continued excellence in customer service.
Positive attitude and excellent problem-solving ability.
Experience managing and organizing data.
Exceptional communication skills.
Solid working knowledge of computer/mobile programs and software.
Ability to analyze large amounts of data and compile detailed reports.
Sound independent judgment.
Attention to detail and strong organizational and time-management skills.

Responsibilities

Perform preventive, corrective, deferred, and emergency property maintenance under the Community Manager’s supervision.
Perform appliance, electrical, HVAC, plumbing, carpentry, pool, and custodial work as needed.
Maintain the exterior appearance and cleanliness of community grounds.
Recommend improvements to operating methods, performance, safety, service quality, work conditions, and equipment use.
Provide on-call emergency service as required.
Assist the Community Manager with special maintenance projects, including preventive maintenance of building components and mechanical systems.
Follow the company’s Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.
Maintain records and Safety Data Sheets for hazardous materials and ensure employees know the relevant precautions before use.
Communicate maintenance problems and life-safety deficiencies to the Community Manager promptly and regularly.
Represent the company and community professionally and maintain a positive, businesslike demeanor and appropriate appearance.
Inspect property conditions daily, including trash, lighting, buildings, stairs, stucco, curbs, and amenities.
Meet with maintenance staff daily and schedule upkeep of grounds and amenities.
Review and update apartment status summaries; coordinate unit staging and show units with staff and vendors.
Coordinate unit-preparation vendors and monitor their progress; coordinate move-out walkthroughs and inspections and conduct final interior unit inspections.
Direct vendors and follow up on their work.
Control expenditures by obtaining products and contractor/vendor services at minimum cost while maintaining the property in superior condition.
Maintain purchase-order and budget-control systems in accordance with company policy.
Implement move-out procedures in accordance with company policy to maximize income.
Maintain an organized maintenance-shop parts inventory and ensure adequate materials and parts are available.
Organize, schedule, and supervise maintenance personnel and vendors to ensure work is completed promptly and accurately to company standards.
Interview, screen, and select qualified candidates in accordance with labor laws and company policies and procedures.
Train and develop personnel, maintain an effective training program, and train maintenance staff in customer-service procedures.
Promote a positive and safe work environment, model professionalism and teamwork, and address declining performance with assistance from the Property Manager and Regional Manager.
Schedule, prioritize, supervise, and/or complete maintenance service requests; ensure emergency requests receive immediate attention and all requests are handled professionally.
Correct known safety violations and unsafe conditions immediately; promptly report accidents and injuries to the Property Manager and Human Resources Director.
Conduct safety meetings every two weeks and monthly OSHA walks; perform lighting checks every ten days.
Supervise and maintain organized maintenance records.
Follow and enforce applicable state laws and company policies concerning the apartment community, including vehicle towing, right of entry, tenant privacy, and abandoned personal property.
Assist the Property Manager with evictions and unlawful detainee actions and attend small claims court as requested.
Communicate with the Property Manager and residents regarding open issues.
Promote Advanced Management Group, attend required training seminars, assist other staff, deliver resident communications, and help set up and attend resident functions and activities.
Perform other duties as assigned.