Maintenance Supervisor

Brighthaven•Cornelius, OR

6d•$25 - $27

About The Position

The Maintenance Supervisor is accountable for delivering on commitments to residents and helping provide superior customer service, including quality move-ins, timely service, strong curb appeal, and personal attention to residents and their homes. Working alongside the Community Manager, the supervisor oversees assigned staff and vendors to ensure the property is maintained. The role requires professionalism, positive engagement, and a collaborative approach to building relationships with residents, staff, vendors, regulatory partners, and social services partners. The supervisor coordinates and performs maintenance and repair work, oversees preventative maintenance and property inspections, manages supplies and records, and helps ensure the community meets safety, regulatory, and operational standards. The role also supervises, trains, and schedules maintenance staff and supports resident relations and community operations. This is an essential-staff position. The incumbent is expected to report to work and follow safety and business protocols, including during inclement weather when required. Work may involve elevated sites, uneven ground, and occasional travel to sister communities for maintenance support.

Requirements

At least 3 years of multifamily property maintenance experience.
At least 1 year of supervisory experience.
Expertise in plumbing, HVAC, appliance repair, electrical work, and carpentry.
Valid driver’s license.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.

Nice To Haves

HVAC certification.
CPO certification.

Responsibilities

Treat residents and others respectfully; answer questions, respond sensitively to maintenance complaints, and assign work orders efficiently and urgently.
Present a favorable image of the community and ensure consistent follow-up with residents.
Enforce community policies delegated by the Community Manager.
Complete service requests and routine upkeep by diagnosing problems and making repairs in accordance with policies, safety standards, and code requirements.
Coordinate, schedule, and respond to resident and management requests and work orders.
Ensure necessary repairs and replacements are completed in community common areas and units.
Control costs by repairing rather than replacing parts when possible, minimizing waste, and using tools and equipment correctly.
Inspect grounds, buildings, and other community features daily to identify and address hazards and liability concerns.
Manage and order maintenance supplies while adhering to budget guidelines.
Maintain a preventative maintenance program to extend the life of the community and minimize future repairs.
Keep the maintenance shop organized and stocked in accordance with safety standards and OSHA guidelines.
Maintain the hazard communications program and teach and promote safe work practices.
Manage unit inspections and community key control.
Maintain accurate records of service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, and work in progress.
Manage and participate in on-call community emergencies.
Use property resources, equipment, and supplies economically, obtaining bids or pricing from vendors, suppliers, and contractors.
Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and timely completion.
Set and communicate immediate and long-term goals and encourage team members to achieve higher performance.
Develop standards for cleanliness and appearance across grounds, amenities, exteriors, market-ready units, breezeways, curbs, signage, the leasing office, garbage areas, parking lots, and other common areas.
Under the Community Manager’s direction, supervise, train, and schedule maintenance staff.
Monitor staff work daily and provide assistance and instruction as needed.
Provide the Community Manager with input regarding employee performance evaluations.
Conduct or attend scheduled safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements.
Follow company, property, and departmental safety practices; promptly report equipment malfunctions, injuries, accidents, and other safety issues.
Attend and participate in safety meetings, complete required safety training, and accurately and promptly report accidents and incidents.
Monitor compliance with regulatory requirements, organizational standards, operational processes, and established policies and procedures; report violations to appropriate individuals.
Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other laws pertaining to the apartment industry.
Report to work and adhere to safety and business protocols as essential staff, including during inclement weather when required.
Travel to sister communities when required to provide maintenance support.