Maintenance Supervisor

Wilks Brothers•Abilene, TX

5d•Onsite

About The Position

The Maintenance Supervisor manages maintenance and repair operations for a multifamily residential property. The role oversees maintenance technicians, ensures the property is maintained, and handles tenant service requests in a timely and efficient manner. The supervisor also helps maintain operational standards and ensure compliance with safety regulations. The position may involve working in an office or outdoors, exposure to hazardous materials, loud noise, or extreme temperatures, and physical activities such as climbing, standing, stooping, or typing. The role requires lifting 25–50 pounds; items over 50 pounds should be lifted and carried with assistance. A professional appearance is required, with attire designated by the area supervisor. Some weekend, night, and on-call work is required.

Requirements

High school diploma or equivalent.
At least 3–5 years of experience in property maintenance, including at least 1–2 years in a supervisory or leadership role.
Strong leadership and team management skills.
Strong problem-solving abilities and technical knowledge in maintenance disciplines such as plumbing, electrical, and HVAC.
Effective communication and interpersonal skills.
Proficiency with property management software and general office applications.
Ability to manage multiple tasks and prioritize effectively.
Valid driver’s license and reliable transportation.

Nice To Haves

Additional technical certifications or vocational training.
Experience in multifamily housing or property management.
Relevant certifications, such as HVAC or plumbing certifications.

Responsibilities

Supervise and mentor maintenance technicians, including scheduling, training, and performance evaluation.
Ensure maintenance staff are adequately equipped and follow established procedures and safety protocols.
Conduct regular property inspections to identify maintenance needs and potential issues.
Oversee routine and emergency maintenance, including plumbing, electrical, HVAC systems, and general repairs.
Ensure maintenance tasks are completed promptly and to high-quality standards.
Address tenant service requests and complaints promptly and professionally.
Communicate with tenants about maintenance schedules, work progress, and disruptions.
Provide customer service to support tenant satisfaction and retention.
Maintain accurate records of maintenance activities, work orders, inventory, and service contracts.
Prepare and manage maintenance budgets, track expenses, and manage vendor relationships.
Ensure compliance with property management software and reporting requirements.
Ensure maintenance activities comply with safety regulations and industry standards.
Conduct safety audits and training sessions for staff and residents.
Stay current on local codes and regulations to ensure property compliance.
Respond to emergency maintenance requests outside normal working hours as needed.
Develop and implement emergency response plans for scenarios such as natural disasters and significant system failures.