Maintenance Supervisor

Hawthorne Residential Partners•Asheville, NC

About The Position

The Maintenance Supervisor leads the maintenance function at an apartment community, helping ensure a clean, well-maintained, welcoming environment and an exceptional resident experience. The role monitors the team’s budget, manages inventory, delegates work orders, ensures apartments are ready for new residents, maintains compliance, and provides training and development for team members. The supervisor oversees daily team operations and vendor work, handles and monitors repairs and preventative maintenance, manages unit turns and capital improvement projects, and helps maintain buildings, grounds, amenities, and common areas. The position follows a Monday-through-Friday schedule with standard office hours of 8:00 AM to 5:00 PM, participates in an on-call rotation for after-hours emergencies, and may occasionally support resident events. The role offers hourly compensation, monthly renewal bonuses, quarterly performance and resident satisfaction bonuses, and a range of professional and personal benefits.

Requirements

High school diploma or GED equivalent.
At least 3 years of experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical.
Valid driver’s license.
EPA certification.
Ability to work Monday through Friday during standard office hours of 8:00 AM to 5:00 PM and participate in an on-call rotation for after-hours emergencies.
Strong customer service, accountability, communication, organization, reliability, technical problem-solving, and leadership abilities.

Nice To Haves

Prior supervisory or lead technician experience.
CPO certification; the posting notes it may be required in some states.

Responsibilities

Lead, schedule, and supervise the daily work of the maintenance team, ensuring high performance and accountability.
Foster a team culture rooted in excellence, integrity, kindness, connection, and service.
Supervise vendor partners and ensure their work is completed on time, safely, and to company standards.
Manage capital improvement projects, including obtaining bids, scheduling, and overseeing execution.
Proactively identify and resolve service needs throughout the community.
Maintain and execute quarterly preventative maintenance programs.
Ensure HVAC, plumbing, electrical, and other systems function optimally through hands-on repair and oversight.
Oversee unit-turn scheduling and execution to ensure homes are move-in ready and meet company quality standards.
Personally inspect vacant units for cleanliness, functionality, and presentation before move-in.
Implement and maintain a preventative maintenance plan for buildings and equipment.
Keep grounds, amenities, and common areas clean, safe, and well maintained.
Support curb appeal and a welcoming community environment through daily attention to appearance.
Participate in the scheduled on-call emergency service rotation.
Respond to service requests in a timely, thorough, and professional manner.
Follow OSHA safety guidelines and company policies and standards.
Monitor the team’s budget, manage inventory, delegate work orders, and provide team training and development.
Occasionally support resident events as needed.