Maintenance Supervisor

NEW STANDARD EQUITIES INC•Bremerton, WA

About The Position

The Maintenance Supervisor oversees all maintenance operations, including setting goals, organizing activities, meeting objectives, and ensuring services meet established standards. The position supervises maintenance employees and performs maintenance and preventative maintenance work to keep apartments, buildings, grounds, common areas, and amenities in good condition and ready for occupancy. It reports to the Community Director and/or Regional Maintenance Manager. The role includes coordinating work orders, unit turns, inspections, emergency responses, supplies, vendors, and maintenance budgets. The supervisor ensures work is completed safely, accurately, and in compliance with company policies and applicable laws, while maintaining strong service for residents, prospects, vendors, and associates. This position requires a high school diploma or GED and four to six years of related experience and/or training, or an equivalent combination. A valid driver's license and automobile insurance are required. A personal truck is needed to travel between properties and transport tools. Relevant EPA, HVAC, or CPO certification is preferred. The role involves physical maintenance work and exposure to outdoor conditions, chemicals, airborne particles, and other conditions described below.

Requirements

High school diploma or GED and four to six years of related experience and/or training, or an equivalent combination of education and experience.
Valid driver's license.
Valid automobile insurance.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer skills; preferably knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook, internet software, order processing systems, project management software, and Yardi Voyager.
Knowledge and ability to demonstrate basic workings of plumbing, electrical, HVAC, flooring, appliance, landscaping, and irrigation systems.
Ability to provide a personal truck for travel between properties and transport of tools such as ladders.
Strong customer service, organizational, communication, attention-to-detail, and multitasking skills; ability to work efficiently and maintain high performance standards.
Ability to work independently and with supervision, and to contribute effectively as a team player with a positive attitude.
Knowledge of environmental hazards, including asbestos, lead-based paint, and radon.
Ability to work weekends as necessary and respond to emergencies.
Ability to use hands and talk or hear regularly; stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl frequently; and sit occasionally.
Ability to frequently lift and/or move up to 75 pounds.
Required vision abilities include close and distance vision, peripheral vision, depth perception, focus adjustment, and color vision.

Nice To Haves

Relevant certification, such as EPA, HVAC, or CPO.
Bilingual ability.

Responsibilities

Anticipate needs, establish priorities, and determine courses of action to meet daily objectives.
Assist in executing and adhering to the property budget for maintenance-related categories.
Maintain neat and orderly work areas and systems, and monitor the results of delegated assignments.
Follow established policies and procedures, with particular attention to safety regulations.
Perform on-call responsibilities according to the established schedule; respond quickly to emergencies during work hours and on-call coverage.
Work with city inspectors and identify items that do not comply with requirements.
Inspect vacancies to determine the work needed to prepare units for rental; oversee unit turns, move-outs, and apartment inspections.
Supervise field workers, ensure timely job completion, and approve necessary adjustments to assigned jobs.
Inspect properties for safety, health, and fire hazards.
Take emergency calls, coordinate requested work, and assist Community Directors with resident maintenance requests.
Select, train, compensate, motivate, review, and, as applicable, terminate personnel; maintain effective employee relations and support employee development.
Delegate and coordinate work orders and instructions to maintenance employees in a timely manner.
Maintain equipment and supply inventories, track usage, return unused materials, monitor inventory levels, and notify supervisors when reordering is needed.
Resolve job problems and discrepancies, work with employees to correct issues, and contact vendors when problems exceed company capacity.
Order equipment as needed and arrange for equipment repairs.
Ensure permits for completed work and other legally required permits are filed in the office promptly.
Perform work orders and preventative maintenance with minimal supervision, and complete related documentation and paperwork accurately and promptly.
Prepare apartments for occupancy by performing electrical, HVAC, plumbing, carpentry, and other needed maintenance and repairs.
Maintain grounds, common areas, and amenities, including removing trash and debris, vacuuming, mopping, pressure washing, and general cleaning.
Repair minor building and foundation problems, including issues involving ceilings, walls, floors, basements, and mechanical contents.
Use knowledge of building systems—including HVAC, security, sprinklers, fire alarms, plumbing, heating, and electrical systems—to perform maintenance, preventative maintenance, and repairs.
Comply with company standards and applicable laws, including Fair Housing, OSHA, landlord-tenant requirements, local building codes, and EEOC requirements; attend required safety meetings and training, and report accidents and incidents promptly.
Report known safety hazards, equipment issues, and customer concerns to a supervisor.
Support cost-saving efforts by repairing rather than replacing parts when possible and using materials and supplies responsibly.
Maintain high levels of customer service for prospects, residents, vendors, and associates.
Perform other duties as assigned.