Maintenance Supervisor

Indigo Real Estate Services•Honolulu, HI

About The Position

Indigo Real Estate is seeking an enthusiastic, customer-service-oriented Maintenance Supervisor who takes ownership of their work and succeeds in a fast-paced environment. The position supervises the physical condition and appearance of the property, including grounds, interior, and exterior areas, and organizes and manages day-to-day maintenance operations. The supervisor helps ensure curb appeal, timely completion of service requests, quality unit turnovers, and cost-effective inventory control and ordering. The role includes overseeing daily service requests, maintaining an effective on-call schedule, responding to after-hours emergencies as required, and leading punch-list and make-ready work so vacant units meet company and ownership standards. The supervisor also re-inspects completed units, obtains bids and negotiates vendor and contractor prices as needed, manages contracts and warranties, performs minor and routine maintenance and repairs, and trains and leads maintenance staff. Experience in high-rise or mid-rise apartment buildings is preferred. The work requires strong customer service, communication, organization, judgment, prioritization, initiative, collaboration, and accurate record-keeping. Physical duties include handling maintenance equipment and appliances, heavy lifting and carrying, standing and walking for extended periods, and bending, kneeling, stooping, climbing, and balancing. Some weekend and holiday work is required, as is on-call availability for emergencies.

Requirements

Minimum 3–5 years of experience in property maintenance.
High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to exercise quick and accurate judgment and maintain confidentiality.
Effective conflict-resolution and customer-service skills.
Ability to prioritize numerous requests and incoming information and respond with appropriate urgency.
Ability to set priorities and multitask with diligence.
Current driver's license and proof of automobile insurance.
Ability to perform the physical duties described, including heavy lifting and carrying, extended standing and walking, bending, kneeling, stooping, climbing, and balancing.
Availability for some weekend and holiday work and to be on call for emergencies.

Nice To Haves

Experience in high-rise or mid-rise apartment buildings.
Bachelor's degree.
Working knowledge of Yardi or other property management software.

Responsibilities

Supervise maintenance of the property's physical condition and appearance, including grounds, interior, and exterior areas.
Organize, coordinate, and manage maintenance operations, including curb appeal, service requests, unit turnovers and make-readies, inventory control, and ordering.
Ensure service requests are completed daily.
Generate and manage an effective on-call schedule and perform after-hours emergency maintenance as required.
Assist with and lead punch-list work for vacated units and ensure they are move-in ready to company and ownership standards.
Re-inspect vacant or punch-list units after make-ready work to assess the quality of work performed.
Obtain bids and negotiate prices with vendors and contractors as necessary.
Manage and maintain contracts and warranties.
Diagnose and perform minor and routine maintenance and repairs in a timely and professional manner.
Provide ongoing training and leadership to maintenance staff.

Benefits

Competitive salary
Performance incentives
Full benefits package for full-time employees upon meeting eligibility requirements
Medical, dental, and vision coverage
Medical flex-spend account
Life insurance
401(k) retirement savings plan with employer match
Vacation time
Sick and safe leave
Paid holidays
Additional employee resource programs
Personal time