Maintenance Supervisor

Avenue5 Residential • San Diego, CA

4d

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property, ensuring compliance with Avenue5 policies and standards and local, state, and federal regulations. The role also supports the company risk management program and property budget. The supervisor works with the maintenance team to meet service-request and unit make-ready standards, oversee repairs and preventative maintenance, maintain property safety and cleanliness, and provide professional service to residents. The position mentors the maintenance team, coordinates with property leadership and outside contractors, and helps ensure maintenance work and expenses meet company and property requirements.

Requirements

• High school diploma or equivalent.
• At least three years of experience in property management or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills.
• Strong organizational and time-management skills; ability to multitask.
• Ability to perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Must maintain a professional appearance and comply with the prescribed uniform policy.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Coordinate daily maintenance operations, service requests, and unit make-ready work; track progress and identify recurring maintenance issues.
• Respond promptly and professionally to maintenance issues according to company policies and practices.
• Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
• Complete carpentry work such as wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile repairs.
• Perform preventative maintenance on items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Maintain accurate work-order records and verify orders are completed on time, to company standards, and to residents’ satisfaction.
• Inspect grounds, buildings, and common areas daily for safety, cleanliness, and maintenance needs.
• Oversee or assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Communicate maintenance issues promptly with the property manager and maintenance supervisor.
• Promote safety and risk management in accordance with applicable laws and company requirements; administer the company risk management program.
• Monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation when necessary.
• Promote resident satisfaction, cleanliness, and curb appeal; interact courteously and professionally with residents and prospective residents.
• Build positive, collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out inspections and ensure timely completion of quality unit turns.
• Mentor the maintenance team and promote professional conduct and appearance.
• Complete special projects assigned by the maintenance supervisor or property manager, as well as other duties assigned by property leadership.
• Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
• Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to discuss challenges and operations.
• Keep maintenance costs within the property budget and provide input for future budgets.

Benefits

• Medical, dental, vision, and mental health coverage options
• Basic life insurance
• Matching 401(k) contributions
• Paid time off, including 10 paid holidays, a community service day, and the employee’s birthday
• Mentoring
• Professional development
• Discounts
• Tuition reimbursement
• Recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED