Maintenance Supervisor

Greystar Management Services • Charlotte, NC

13d • Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure that the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests and routine maintenance, prepares vacant apartments for leasing, supports budgets and inventory, and monitors the quality and safety of work performed by the service team and outside providers.

The position requires working both indoors and outdoors in varied weather conditions. The schedule is flexible and includes on-call coverage during evenings, weekends, and holidays. Local routine travel may be required for meetings, training, or other job responsibilities.

Requirements

• High school diploma, GED, or related experience and training.
• Experience in property management maintenance, other building maintenance, or a related trade.
• Provide own hand tools unless prohibited by state law.
• Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
• Ability to apply logical thinking to define and correct problems.
• Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and business contacts, and to remain calm when resolving customer problems.
• Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as an initial contact for internal team members and external visitors, and answer questions about department operating policies.
• Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and prepare information for the manager.
• Mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions for financial, administrative, and legal documents.
• EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
• Certifications required by applicable state and local jurisdictions.
• Valid driver’s license to operate a golf cart on the property, if applicable.
• Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Ability to work inside and outside in all weather conditions.
• Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
• Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.
• Local routine travel may be required for business meetings, training programs, or other work-related situations.

Nice To Haves

• Property management system experience preferred.

Responsibilities

• Complete work orders arising from resident service requests and perform routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and applicable codes.
• Oversee and complete apartment make-ready work, including pre-move-out inspections, maintenance punch lists, vendor scheduling, supply procurement, repairs, and inspection of completed work.
• Develop cleanliness and appearance standards for community grounds, amenities, building exteriors, apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and common areas.
• Periodically inspect work performed by service team members and develop corrective action plans as needed.
• Inspect work performed by contractors, vendors, and other service providers to verify quality, materials, scope, and specifications.
• Maintain an adequate inventory of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
• Complete monthly preventive maintenance procedures outlined in the Policy and Procedure Manual.
• Assist the Community Manager with budgets for routine repair and maintenance and capital projects.
• Support cost-control programs by repairing parts when feasible, avoiding waste, and using tools and equipment correctly.
• Conduct regularly scheduled safety meetings, keep MSDS sheets current and accessible, and stay informed about OSHA and other safety requirements to support compliance.
• Provide respectful, responsive customer service to residents and others; answer questions, respond sensitively to complaints, and address assigned work orders efficiently and urgently.

Benefits

• Medical insurance, including low-cost or free basic employee-only medical coverage
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires
• Birthday off after one year of service
• Additional vacation accrued with tenure
• Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability
• Paid sabbatical of six weeks after 10 years of service and every five years thereafter
• 401(k) with company match up to 6% of pay after six months of service
• Paid parental leave
• Fertility benefit reimbursement up to $10,000, including adoption or surrogacy
• Employee Assistance Program
• Critical illness, accident, and hospital indemnity plans
• Pet insurance
• Legal plans
• Charitable giving program and benefits
• Potential weekly, monthly, and/or quarterly bonus programs for onsite property positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED