Maintenance Supervisor

Fortis Property Management•Wilmington, NC

2d•Onsite

About The Position

Fortis Property Management is seeking an experienced Multi-Site Maintenance Supervisor to oversee two multifamily property locations at Harper Landing/The Coastal. This full-time, hourly, non-exempt position is responsible for daily property maintenance operations, leading maintenance personnel, and coordinating vendor services to maintain well-kept, high-performing communities. The supervisor is accountable for resident retention and satisfaction by providing prompt, high-quality service, from move-ins through ongoing repairs, while upholding strong customer-care standards. The Maintenance Supervisor manages maintenance budgets, facilities, work orders, preventive maintenance, unit turns, vendor work, and property inspections. The role also delegates staff assignments, coordinates after-hours coverage, supports resident relations, and ensures compliance with applicable safety and housing requirements. The position reports to the Community Manager and/or Assistant Manager and oversees on-site maintenance associates and outside contractors performing maintenance-related work.

Requirements

High school graduate or equivalent.
Two to three years of prior property maintenance experience.
EPA Universal Certification.
Valid driver's license.
Own tools.
Strong knowledge of building operations, HVAC systems, appliance repair, plumbing, electrical and mechanical systems, pool care, and warranty management.
Computer skills, including Microsoft Word and Excel.

Nice To Haves

Vocational/technical school and/or college education.
Continuing education.
CAMT credential.
At least one year of supervisory experience.
CPO Certification.
Experience with equipment/irrigation and electronic access gate repair, as applicable to the community.
Familiarity with property management software such as Yardi.

Responsibilities

Achieve budgeted maintenance expenses and assist with the annual budget plan.
Recommend purchases of maintenance supplies and equipment to the Community Manager.
Monitor the physical condition of the community, including vacation apartments, and advise the Community Manager of maintenance issues and solutions.
Complete work orders promptly, provide same-day service, and follow up to ensure customer satisfaction.
Walk the community daily to identify needed repairs and maintain knowledge of utility shutoffs.
Establish and maintain a preventive maintenance program and monitor turnover trends.
Communicate daily with the Community Manager about maintenance progress, follow-up, and complications.
Participate in developing and implementing an ongoing property maintenance and improvement plan.
Produce timely turns on vacant units and maintain the maintenance shop.
Participate in a scheduled emergency on-call rotation.
Provide superior customer service to residents.
Promote resident, associate, visitor, and property safety through risk-management practices and regular inspections.
Maintain a professional image and attitude and expect the same from maintenance associates.
Enforce and follow company policies and procedures within the team.
Delegate daily tasks and work assignments to maintenance staff.
Assign after-hours maintenance coverage alongside property leadership.
Ensure compliance with Fair Housing, ADA, OSHA, EPA, local housing laws, and company policies.
Maintain accurate records, reports, and leasing documentation.
Oversee on-site maintenance associates and outside contractors performing maintenance-related work.
Perform other duties as delegated.