Maintenance Supervisor

Pratum Companies•Baltimore, MD

2d•Onsite

About The Position

The Maintenance Supervisor works with the on-site team to manage maintenance staff, repairs, and property upkeep. The role oversees apartment make-ready work, maintenance projects, building systems, contractor performance, preventative maintenance, expenses, vendors, and the daily supervision and development of a maintenance team of two to three people. The supervisor is responsible for maintaining customer service and curb appeal and for complying with local, state, and federal housing rules. The position also requires on-call work and occasional overtime, with a flexible schedule that may include evenings, weekends, and emergency work. The position requires strong knowledge of plumbing, electrical systems, HVAC, carpentry, and residential building systems, along with preventative maintenance experience and CFC Type II certification. The supervisor uses maintenance-related programs, Outlook, OneSite, Microsoft Word and Excel, email, and internet tools. Candidates must be able to communicate effectively, manage multiple assignments, work with limited supervision, and maintain a strong focus on quality and customer service. The role requires the ability to access interior and exterior property areas and to lift or maneuver up to 50 pounds independently and 100 pounds with assistance. A minimum of three years of experience in residential property management or a related field is required. The position is non-exempt, with an anticipated hourly pay range of $30–$35 for a new employee, depending on relevant factors. It may be eligible for discretionary or performance-based bonuses and overtime for hours worked in excess of 40 per week. Full-time positions of 30 or more hours per week are eligible for two weeks of paid vacation, sick and related leave, 11 paid holidays, and health and welfare benefits.

Requirements

A minimum of three years of experience in residential property management or a related field.
Excellent knowledge of plumbing, electrical systems, HVAC, and carpentry.
Experience supervising others in a residential setting.
Extensive knowledge of residential building systems, including boilers, chillers, cooling towers, air handlers, condensing units, and roof fans.
Experience with preventative maintenance for residential units.
CFC Type II certification.
Ability to read and write English fluently, perform intermediate mathematical functions accurately, and understand and use on-site resident management software.
Basic computer knowledge, ability to use Outlook and OneSite, intermediate knowledge of Microsoft Word and Excel, and basic internet knowledge.
Excellent written, proofreading, and verbal communication skills.
Ability to manage multiple projects and assignments from a variety of staff and volunteers.
Excellent interpersonal skills in person, by phone, and by email, with a high level of professionalism.
Ability to complete projects with little supervision and a strong customer-service and quality focus.
Ability to work a flexible schedule, including evenings, weekends, and emergency situations.
Ability to physically access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 50 pounds independently and 100 pounds with assistance.
Commitment to ongoing personal development and career growth.

Nice To Haves

Previous experience with pool service and landscaping.
Professional building-system licenses; these may be required depending on the assigned property.

Responsibilities

Work with the on-site team to manage maintenance staff and repairs and ensure the property is maintained.
Manage the apartment make-ready process so units are prepared for move-in in a timely manner.
Initiate, perform, and oversee projects that improve curb appeal and maintain and optimize building systems.
Monitor contractor performance and develop scopes of work for small improvements and services.
Find qualified contractors to bid on work.
Manage expenses in accordance with owner goals and seek to minimize costs through proposals, price negotiations, and budgeting.
Develop and maintain vendor relationships, negotiate pricing, and collaborate on the approved vendor list.
Supervise and support a maintenance team of two to three people, identify training and development needs, and hold the team accountable for building and work-area conditions.
Direct the preventative maintenance program and ensure work is completed and documented on time.
Comply with local, state, and federal housing rules.
Build and motivate a team focused on customer service and curb appeal.
Perform other duties as assigned.
Work on call and occasional overtime hours.

Benefits

Medical, dental, and vision coverage.
Prescription drug program.
Paid vacation and holidays.
Paid personal and sick leave.
Company-paid life insurance.
Company-paid AD&D insurance.
Company-paid short-term disability.
Company-paid long-term disability.
Supplemental life insurance.
Dependent supplemental life insurance.
Educational assistance.
Financial planning.
Retirement savings plan with company matching.
Potential discretionary and/or performance-based spot or annual bonuses.
Overtime pay for hours worked in excess of 40 per week.
Full-time positions of 30 or more hours per week are eligible for two weeks of paid vacation, sick and related leave, 11 paid holidays, and health and welfare benefits.