Maintenance Supervisor

Avenue5 Residential•Fort Worth, TX

10d

About The Position

The Maintenance Supervisor is responsible for day-to-day maintenance operations and the physical upkeep of the assigned property. The role ensures compliance with Avenue5 policies and standards, applicable local, state, and federal regulations, and the company risk management program. It also contributes to and adheres to the property budget. The supervisor works with the maintenance team to complete service requests and unit make-ready work to company standards, tracks work-order progress, identifies recurring issues, and responds to maintenance concerns promptly and professionally. The role includes hands-on repairs and preventative maintenance, property inspections, emergency response, resident interactions, contractor coordination, and mentoring the maintenance team. The supervisor collaborates with property leadership on operations, compliance, safety, customer satisfaction, and budget management.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Valid driver's license, clean driving record, and current auto insurance.
Ability to read, write, and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Maintain a professional appearance and comply with the prescribed uniform policy.
Comply with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Oversee day-to-day maintenance operations and the physical upkeep of the assigned property.
Ensure the property complies with Avenue5 policies and standards, applicable regulations, and the company risk management program.
Work with the maintenance team to complete daily maintenance tasks, service requests, and unit make-ready work to required standards.
Review and track service requests, identify chronic maintenance issues, and verify work orders are completed promptly to company standards and resident satisfaction.
Respond to maintenance-related issues in a timely and professional manner.
Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
Perform carpentry work including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
Perform preventative maintenance involving siding, painting, lighting, sprinklers, pools, golf carts, elevators, and other property components.
Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
Communicate promptly with the property manager and maintenance supervisor about property maintenance issues.
Promote and observe safety and risk-management practices in accordance with applicable rules and regulations.
Help monitor emergency on-call and after-hours response times, address issues as needed, and participate in the on-call rotation when necessary.
Promote resident satisfaction through cleanliness, curb appeal, and courteous, professional interactions with current and prospective residents.
Build positive, active, collaborative relationships with residents, other properties, and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, high-quality unit turns.
Mentor the maintenance team and promote a professional demeanor and appearance across the team.
Administer the company risk management program.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
Walk the property weekly with property leadership to discuss property challenges and operations.
Keep maintenance costs within the property budget and provide input on expenses for future budgets.
Perform other duties assigned by property leadership.

Benefits

20% housing discount.
Medical, dental, vision, and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Time-off plan including 10 paid holidays, a community service day, and the employee's birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.