Maintenance Supervisor

Hawthorne Residential Partners•Durham, NC

12d

About The Position

Hawthorne Residential Partners is seeking a dependable, hands-on Maintenance Supervisor to help maintain clean, well-kept, welcoming apartment communities. The role oversees maintenance team performance, budgets, inventory, work orders, compliance, apartment readiness, and team training and development. The supervisor also leads daily maintenance operations, works with vendors, manages capital improvement projects, and supports the upkeep of buildings, equipment, grounds, amenities, and common areas. The position works Monday through Friday during standard office hours of 8:00 AM to 5:00 PM. It includes an on-call rotation for after-hours emergencies and occasional support for resident events. Compensation includes hourly pay, with eligibility for monthly renewal bonuses, quarterly performance bonuses, and quarterly resident satisfaction bonuses. Hawthorne also offers career development and education reimbursement, along with a range of health, retirement, leave, and other benefits.

Requirements

High school diploma or GED equivalent.
At least 3 years of experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical.
Valid driver's license.
EPA certification.
Strong customer-service orientation and commitment to providing excellent service.
Accountability, integrity, and clear communication.
Strong organization and ability to balance multiple tasks and priorities.
Reliability and dependability.
Hands-on technical expertise and problem-solving skills.
Ability to lead, mentor, and guide others.
Availability to work Monday through Friday, 8:00 AM to 5:00 PM, and participate in an on-call rotation for after-hours emergencies.

Nice To Haves

Prior supervisory or lead technician experience.
CPO certification; required in some states.

Responsibilities

Lead, schedule, and supervise the maintenance team's daily work, promoting high performance and accountability.
Foster a team culture of excellence, integrity, kindness, connection, and service.
Supervise vendor partners and ensure work is timely, safe, and meets company standards.
Manage capital improvement projects, including obtaining bids, scheduling, and overseeing execution.
Identify and resolve service needs throughout the community.
Maintain and execute quarterly preventative maintenance programs.
Repair and oversee HVAC, plumbing, electrical, and other building systems.
Oversee unit-turn scheduling and execution to ensure apartments are move-in ready and meet company quality standards.
Inspect vacant units for cleanliness, functionality, and presentation before move-in.
Implement and maintain preventative maintenance plans for buildings and equipment.
Keep grounds, amenities, and common areas clean, safe, and well maintained.
Support community curb appeal and appearance through daily attention.
Participate in the scheduled on-call emergency service rotation.
Respond to service requests in a timely, thorough, and professional manner.
Follow OSHA safety guidelines and company policies and standards.
Provide training and development opportunities and mentor team members.
Monitor the team's budget, manage inventory, and delegate work orders effectively.
Provide occasional support for resident events as needed.