Maintenance Supervisor

Avanath•Suisun City, CA

3d•$30 - $32

About The Position

The Maintenance Supervisor is accountable for delivering on commitments to residents and helping Avanath provide superior customer service. The role supports quality move-ins, timely service, strong curb appeal, and personal attention to residents and their homes. Working alongside the Community Manager, the Maintenance Supervisor oversees assigned staff and vendors to ensure the property is maintained. The role requires professionalism, positive engagement, strong relationship-building, and a collaborative approach with residents, staff, vendor partners, regulatory entities, and social services partners. The Maintenance Supervisor should address resident and staff concerns openly and professionally, using organizational resources as appropriate, and support an environment in which residents and staff feel heard and valued. This position is classified as essential staff. The incumbent is expected to report to work and follow safety and business protocols, may need to report during inclement weather, and may travel to sister communities to provide maintenance support. Compensation is listed as $30–$32 USD.

Requirements

At least 3 years of multifamily property maintenance experience.
At least 1 year of supervisory experience.
Expertise in plumbing, HVAC, appliance repair, electrical work, and carpentry.
Valid driver’s license.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.

Nice To Haves

HVAC certification.
CPO certification.

Responsibilities

Deliver responsive, respectful customer service to residents and team members, including answering questions, responding sensitively to complaints, and assigning work orders efficiently and urgently.
Maintain a favorable image of the community and ensure consistent follow-up with residents.
Enforce community policies delegated by the Community Manager.
Complete service requests and routine upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Coordinate, schedule, and respond to resident and management requests and work orders.
Ensure necessary repairs and replacements are completed in community common areas and units.
Control expenses by repairing parts when possible, avoiding waste, and using tools and supplies correctly.
Inspect grounds, buildings, and other community features daily to identify and correct hazards and liability concerns.
Manage and order maintenance supplies within budget guidelines.
Maintain a preventative maintenance program, an organized and stocked maintenance shop, hazard communications, and safe work practices in accordance with OSHA guidelines.
Manage unit inspections and community key control.
Maintain accurate records of service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, and work in progress.
Manage and participate in community on-call emergencies.
Plan and use property resources, equipment, and supplies economically, obtaining bids or pricing from vendors, suppliers, and contractors.
Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and timely completion.
Set and communicate immediate and long-term goals to promote higher staff performance.
Establish cleanliness and appearance standards for grounds, amenities, building exteriors, market-ready interiors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other common areas.
Under the Community Manager’s direction, supervise, train, and schedule maintenance staff.
Monitor staff work daily and provide assistance or instruction as needed.
Provide employee performance evaluation input to the Community Manager.
Conduct or attend safety meetings, keep safety data sheets current and accessible, and stay current on OSHA and other safety requirements.
Follow company and property safety practices, report equipment malfunctions, injuries, accidents, and other safety issues, complete required training, and promptly and accurately report incidents.
Monitor compliance with regulatory requirements, organizational standards, operational processes, Fair Housing, the Americans with Disabilities Act, and other laws pertaining to the apartment industry.