Maintenance Supervisor

Avenue5 Residential•Reno, NV

About The Position

The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of an assigned property. The role ensures compliance with Avenue5 policies and standards, local, state and federal regulations, and the company risk management program. It also contributes to and adheres to the property budget while working with the maintenance team to meet service-request and unit make-ready standards. The position performs and oversees a broad range of repairs and preventive maintenance, monitors work orders and property conditions, supports emergencies and on-call coverage, and helps maintain safe, clean and attractive grounds and common areas. The Maintenance Supervisor mentors the maintenance team, works with property leadership and outside contractors, and promotes resident satisfaction through professional and courteous service.

Requirements

High school diploma or equivalent.
At least three years of experience in the property management industry or a directly related field.
General maintenance and carpentry skills.
Valid driver’s license, clean driving record and current auto insurance.
Ability to read, write and understand English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier and key track system.
Excellent customer service and interpersonal skills, including the ability to relate to others.
Strong organizational and time-management skills.
Ability to multitask and perform basic mathematical functions.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain confidentiality.
Maintain a professional appearance and comply with the prescribed uniform policy.
Comply with all safety requirements.
Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Manage day-to-day maintenance operations and the physical upkeep of the assigned property.
Ensure compliance with Avenue5 policies and standards, applicable local, state and federal regulations, and the company risk management program.
Work with the maintenance team to complete service requests and meet unit make-ready standards; review and track work orders, identify recurring issues, and verify timely completion to company standards and resident satisfaction.
Respond to maintenance issues promptly and professionally.
Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC and grounds maintenance, as permitted by state guidelines.
Perform general carpentry, including wallboard, countertop and cabinet, finish carpentry, window and glass, door and lock, and ceramic tile repairs.
Perform preventive maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts and elevators.
Inspect property grounds, buildings and common-area amenities daily for safety, cleanliness and maintenance needs.
Oversee and assist with property emergencies, including snow and other inclement weather, fires and floods.
Communicate maintenance issues promptly with the maintenance supervisor and property manager.
Promote safety and risk management in accordance with applicable regulations and company rules.
Help monitor emergency on-call and after-hours response times and address issues as needed; participate in the on-call rotation as necessary.
Promote resident satisfaction through cleanliness, curb appeal and courteous, professional interactions with current and potential residents.
Build positive, collaborative relationships with residents, other properties and associated agencies.
Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
Mentor the maintenance team and promote a professional demeanor and appearance across the team.
Complete special projects assigned by the maintenance supervisor or property manager.
Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
Work with the property manager to ensure the team and property comply with company, ownership, state and federal policies and standards.
Walk the property weekly with property leadership to collaborate on property challenges and operations.
Keep maintenance costs within the property budget and provide input on expenses for future budgets.
Complete other duties assigned by property leadership.

Benefits

Medical, dental, vision and mental health coverage options.
Basic life insurance.
Matching 401(k) contributions.
Competitive pay.
Time-off plan including 10 paid holidays, a community service day and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.