Maintenance Services Coordinator

Syracuse Housing Authority•City of Syracuse, NY

1d•$48,080 - $55,610

About The Position

The Maintenance Services Coordinator maintains storeroom inventory and coordinates resident maintenance requests at an assigned Asset Management Project (AMP). The role receives, stores, and issues maintenance supplies; maintains inventory records; and enters, routes, and tracks resident maintenance requests in a computerized work order system. It also provides administrative support to AMP staff by maintaining records, preparing routine reports, and following up on outstanding work orders and supply orders. This is an Open-Competitive Onondaga County Civil Service position. Continued employment is contingent on qualifying for, successfully passing, and being reachable off the applicable Onondaga County Civil Service Exam. Following a conditional offer, a favorable background check, verification of education and work history, and illegal drug screening must be completed before employment starts. Proof of identity and legal work authorization are also required.

Requirements

At least one year of work experience, or its part-time equivalent, in receiving, storing, issuing, or tracking supplies or inventory; receiving, routing, or tracking maintenance or service requests; or providing administrative support that includes maintaining inventory, purchasing, or work order records.
Good knowledge of storeroom procedures, including receiving, storing, issuing, and recording supplies.
Good knowledge of inventory control and recordkeeping practices.
Good knowledge of procedures for receiving, routing, and tracking maintenance or service requests.
Working knowledge of common maintenance supplies, materials, and equipment.
Good knowledge of Microsoft Office programs, including Outlook, Word, and Excel.
Ability to use computerized work order and inventory systems and maintain accurate records.
Ability to compare inventory counts with records, identify discrepancies, and perform basic arithmetic calculations.
Ability to organize records, prepare routine reports, and follow up on outstanding requests and orders.
Ability to communicate clearly and courteously with residents, staff, and vendors.
Ability to remain calm and follow established procedures when handling urgent maintenance requests.
Physical condition commensurate with the demands of the position.
If hired, qualify for, successfully pass, and be reachable off the applicable Onondaga County Civil Service Exam.
After a conditional offer, complete a favorable background check, verification of education and work history, and illegal drug screening before starting employment; provide proof of identity and legal work authorization.

Responsibilities

Receive resident maintenance requests, record the nature and location of each issue, and enter requests in a computerized work order system.
Route work orders to appropriate maintenance staff under established procedures and refer urgent requests to the appropriate supervisor or designated staff.
Review outstanding work orders, follow up with maintenance staff about status, and update work order records based on staff-provided information.
Respond to resident inquiries about maintenance requests, provide available status information, and refer unresolved concerns to appropriate staff.
Communicate with maintenance staff by radio, telephone, or other designated means to relay service requests and related information.
Receive, store, and issue maintenance materials, supplies, and equipment, and record items received and issued.
Assist with unloading deliveries, check items against purchase orders or invoices, and report shortages, damage, or other discrepancies.
Conduct periodic physical inventory counts, compare counts with inventory records, and report discrepancies to the appropriate supervisor.
Monitor stock levels, identify items to reorder, and follow up on outstanding supply orders.
Maintain an orderly and secure storeroom and prepare supplies for issue as needed.
Maintain work order, inventory, purchasing, and delivery records and prepare routine reports for AMP management.
Provide related administrative support to AMP staff, including maintaining files, updating spreadsheets, and preparing routine correspondence.