Maintenance Project Coordinator

Roofstock•Atlanta, GA

4h•Remote

About The Position

As a Maintenance Project Coordinator at Roofstock, you will serve as the project coordinator for all aspects of the turnover maintenance process. You will coordinate routine repairs with vendors, ensure stakeholders are informed of project timelines, and be trained on proprietary software and property management business practices. The role requires strong project coordination skills and enthusiasm to help maximize owner investments and provide residents with desirable homes.

Requirements

Meticulous attention to detail and organization skills
Strong customer service, written and verbal communication, organizational and interpersonal skills required.
Ability to meet timelines and adjust expectations preemptively.
Positive, can-do attitude with a commitment to excellence and achieving goals.
Ability to deal effectively with a diversity of individuals.
Can effectively work independently and as a member of various teams and committees.
Must be authorized to work in the U.S.
Unable to sponsor H1-B Visas at this time.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and experience is preferred.
Previous property management, vendor management and/or utility management experience preferred.
Technical proficiency including Google Applications, Microsoft Office Applications, and Slack preferred.

Responsibilities

Manage assigned turnover service requests from end-to-end, including creating a scope of work and securing owner approval, to ensure prompt issue resolution.
Ensure all needed information is received, including status updates, photos, estimates, and invoices.
Communicate with vendors and internal teams, and assign technicians to address requests.
Provide exceptional customer service by attending to turnover service requests, vendor service calls, and messages within SLA guidelines and in compliance with company policy.
Manage all electronic record keeping related to repairs and maintenance, including internal and vendor communications, resident damages, and other necessary information.
Ensure non-covered items are completed by the resident or billed back to the resident.
Coordinate inter-departmentally to receive necessary approvals for turnover service requests and provide updates.
Serve as a resource for Property Management teams.
Perform additional tasks as assigned.