Maintenance Program Manager

JLL•Sterling Heights, MI

2d•Onsite

About The Position

The Operations Manager is a key leadership role responsible for overseeing the operations and performance for Critical Environments. You'll leverage your deep understanding of Critical Environment operations and critical infrastructure, along with strong leadership and strategic thinking abilities to work with a team of professionals and drive operational excellence. Success in this role requires being an open, transparent, and consistent communicator to all stakeholders, as you'll have the opportunity to shape a portion of the digital economy and influence the careers of teams supporting operations.

Requirements

Strong interpersonal skills and problem-solving ability
Excellent verbal/written communication and presentation skills
Working knowledge of HVAC, electrical, mechanical, building automation systems across a variety of building types.
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Time Keeping Management
Advanced computer skills with emphasis on Excel and possess the ability to analyze data
Strong organizational, management, and supervisory skills
Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
Work experience in Facilities Management with management/technical emphasis
5-7 years industry experience required either in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment

Nice To Haves

Experience in matrix management organization desirable

Responsibilities

Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety in a dispersed regional portfolio.
Maintain client satisfaction with delivery of facility services and support Client programs.
Develop and maintain a positive client relationship.
Provides contract, JLL corporate and account compliance management and quality control with vendor partners.
Meet site Key Performance Indicators (KPI’s) and monitor Service Level Agreements (SLA’s) to identify potential challenges and plan corrective actions accordingly.
Partner with Client to ensure overall oversight of portfolio is well maintained in a timely manner.
Demonstrate strong collaboration and teamwork within regional team to drive overall account team success.
Facilitate work order management for maintenance team and vendors.
Enforce all Company policies and safety training requirements.
Implement and monitor hazard control and team safety practices, ensure compliance with local codes, regulations and company policies.
Support the Client in the implementation and execution of short and long-term projects
Support Client programs, processes and procedures that reduce short and long term operating costs and increase productivity.
Oversee and execute the appropriate monthly/quarterly/annual on- site inspections.
Manage JLL Supervisor who manage JLL UAW Skilled Trades
Hiring Maintenance Team Members / Interviewing
Follow CBA to create a comprehensive and cohesive relationship with UAW Leadership
Time Management
3rd Party Vendor Management where applicable
Spill Response
Mechanical Systems HVAC/R (Heating, Ventilating, Air conditioning, and Refrigeration)
Building Exhaust Systems
Preventative Maintenance (Scheduled maintenance to prevent break down)
Emergency power systems
Uninterruptible power supply (UPS) systems
Standby generators
Understanding of Building Systems
Building Automation Systems
Building Monitoring systems
Data Centers
Building Utility & Piping Systems
Energy Conservation
Understanding of Life/Safety Systems
Signage
Evacuation Plans
Understanding of Environmental Health & Safety
OSHA, State, and Local Regulatory Compliance
HAZMAT (Hazardous Material) Compliance
Environmental Compliance Initiatives
ISO Compliance
Perform Non-scheduled Repairs
Retain All Maintenance & Repair Documentation
Provide and Maintain Spare & Replacement Parts Inventories
Ensure and Monitor Equipment Uptime
Provide Emergency Repair Services
Ensure 100% Employee Safety Training Compliance
Perform Timely Safety Incident Reporting and Monitoring
Maintain “0” Recordable and Lost Work Day Case Injuries
Maintain 100% Overall Program – Safety PM Completion
Maintain 100% Overall Program – Safety Repair Completion
Utilize Pre-Task Planning Methods
Personnel Management
Coordinate Employee PTO/Vacation Scheduling and Coverage