Maintenance Director

Atria Senior Living • Cranford, NJ

15d • $85,000 - $97,750

About The Position

The Maintenance Director manages maintenance and preventative maintenance for an assigned community, including the building’s HVAC, electrical, plumbing, carpentry, painting, major appliances, and amenities. The role also manages housekeeping and janitorial functions and personnel, as well as appropriate outside vendors and contractors, ensuring that work meets Atria’s operational and safety standards and applicable laws and regulations.

The Maintenance Director oversees community maintenance needs, customer service requests, apartment turnover and preventative maintenance, department expenditures, and inspections of grounds, buildings, and apartment homes. The role contributes to annual business goals and works to maximize revenue, control expenses, and improve customer satisfaction. It also supports compliance with company policies, Fair Housing regulations, and other applicable federal, state, and local laws.

Requirements

• High school diploma or GED.
• Three to five years of multi-family property management or other building maintenance experience performing Maintenance Technician or Maintenance Director duties.
• Ability to perform basic arithmetic, including measurements and calculations involving averages, percentages, and totals.
• Solid performance management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing performance management expectations as guided by the company.
• Ability to use independent judgment and discretion to make decisions that support company expectations and community goals.
• Basic computer skills, including Microsoft Office, and ability to operate standard office equipment.
• Ability to frequently use general maintenance tools, supplies, and equipment, including hand tools, pressure washers, blowers, paint equipment, extractors, pool chemicals, ice removal equipment, ladders, landscaping equipment, sandblasters, and safety equipment; ability to train others in their safe and appropriate use.
• Ability to frequently transport up to 60 pounds over variable distances and to use required equipment and access and work in confined spaces or at heights over 8–9 feet.
• Familiarity with different surface types and their respective cleaners.
• Experience with carpet cleaning of all types and upholstery cleaning.
• Understanding of Lock Out/Tag Out procedures and SDS sheets.
• Valid driver’s license and compliance with Atria motor vehicle policy standards; the position requires driving and may involve a company-provided or personal vehicle.

Responsibilities

• Manage a team responsible for community maintenance and preventative maintenance, including building systems, appliances, and amenities.
• Manage housekeeping and janitorial functions and employees, as well as maintenance, laundry, and janitorial personnel, including scheduling, assignments, performance reviews, hiring, and discipline.
• Implement and monitor programs to maximize revenue, control expenses, and improve customer satisfaction.
• Manage the community’s maintenance needs to maintain its physical condition and contribute to annual business goals.
• Manage customer service requests through the Facility One work order system, including prioritization, delegation, and follow-through to resolution.
• Manage apartment home turnover and preventative maintenance programs; assess damage charges for departing residents.
• Assist with developing the annual maintenance operating budget and manage department expenditures within the approved budget.
• Purchase parts, chemicals, and paint according to national account spending requirements.
• Regularly inspect grounds, buildings, and apartment homes to ensure that physical aspects of the community are functional.
• Inspect and monitor community spaces and apartment homes to ensure housekeeping, janitorial, and laundry employees meet company standards.
• Implement applicable Atria policies and procedures and ensure compliance as needed.
• Negotiate with external maintenance vendors and suppliers and monitor and enforce contract terms in communication with the Executive Director.
• Ensure compliance with applicable federal, state, and local laws, specifically Fair Housing regulations.
• Drive a company vehicle from the community if required.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Community employees may receive annual anniversary rewards, dependent on classification and location.
• Health, dental, vision, and life insurance.
• Retirement Savings Plan / 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Advancement opportunities and a supportive environment promoting work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED