Maintenance Director

HallKeen Assisted Living Communities•Capitol Heights, MD

14h

About The Position

The Maintenance Director is responsible for planning, organizing, and supervising the physical plant, Maintenance staff, Housekeeping staff, and Security staff in accordance with corporate policies and procedures and applicable local and state requirements. The position reports to the Executive Director as listed in the posting; the job summary also describes general direction and supervision by the Administrator. The role diagnoses and repairs building systems and equipment, maintains preventive maintenance schedules and supplies, completes service requests, and prepares vacant apartments for occupancy. It oversees work scheduling and completion, promotes safe practices, maintains customer service standards, and ensures compliance with applicable laws and regulations. The position also administers required safety drills and records, may supervise associates or outside contractors, participates in the Manager on Duty rotation on weekends, and responds to on-call emergencies.

Requirements

High school diploma or equivalent (GED) preferred.
Valid driver’s license.
One year of experience in property management maintenance.
Ability to read and write in English, communicate clearly in writing and verbally, read maintenance tickets, and understand labels on maintenance-related chemicals, supplies, and materials.
Ability to perform basic arithmetic, including measurement and basic calculations such as estimates, averages, percentages, and totals.
Ability to occasionally operate general office equipment, including a personal computer, telephone, photocopier, facsimile machine, and postage machine.
Ability to frequently use general maintenance tools, supplies, and equipment, including hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders, and safety equipment.
Ability to frequently handle and use chemicals and general cleaning supplies.
Must possess basic hand tools necessary for maintenance duties.
Must complete a criminal background check for unlicensed employees in compliance with state regulation.
Must provide medical certification from a licensed healthcare provider confirming freedom from communicable disease, including TB, at hire and annually thereafter.
Ability to demonstrate strong service delivery, address service failures, and prioritize customer needs.
Ability to present information clearly, interpret complex information, communicate with residents, family members, and customers, and listen effectively.
Ability to communicate warmly and helpfully while building credibility and rapport.
Ability to work cooperatively with others to achieve goals and objectives.
Ability to be tactful, maintain confidences, foster an ethical work environment, prevent inappropriate coworker behavior, give proper credit, and handle situations honestly.
Ability to remain open to new information, change focus as demands change, perform varied tasks, and manage transitions effectively.
Ability to be on call as required by the work schedule.
Ability to multitask competing priorities and work in a fast-paced environment.
Ability to perform duties urgently and accurately.
Ability to maintain resident confidentiality and protect resident rights.

Nice To Haves

High school diploma or equivalent (GED) preferred.

Responsibilities

Plan, organize, and supervise the physical plant, Maintenance staff, Housekeeping staff, and Security staff.
Diagnose and repair HVAC, electrical, lighting, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting and wallpaper, water features, and waste management systems.
Establish and maintain a preventive maintenance schedule and sufficient maintenance supplies.
Replace burned-out light bulbs, with particular attention to exit lights, overhead lights, and room call lights.
Complete assigned service requests and repairs in accordance with company operating and equipment/supply standards, safely and promptly.
Perform turn-key work to prepare vacant apartment homes for rent in a timely manner.
Maintain customer service standards; respond to resident requests, work with residents to resolve problems and complaints, and follow through to confirm resolution.
Prepare and manage schedules for Maintenance and Housekeeping staff.
Ensure assigned work is completed using checklists, preventive maintenance schedules, and regular staff meetings.
Apply company policies and procedures, including operating and safety standards, and promote safe work practices among on-site staff.
Ensure compliance with applicable federal, state, and local laws, including Fair Housing regulations, building codes, and environmental laws and regulations.
Assist with organizing and prioritizing service requests, general maintenance, and preventive maintenance tasks.
Conduct fire safety, disaster, and elopement drills; follow applicable policies and maintain required records.
May supervise other associates and outside contractors.
Participate in the community’s Manager on Duty rotation, including weekend management presence, and respond to on-call emergencies.
Perform other duties as assigned.