Maintenance Director

BrighamHouse0•Watertown, MA

17d

About The Position

The Maintenance Director plans, organizes, and supervises the physical plant, Maintenance staff, Housekeeping staff, and Security staff in accordance with company policies and procedures and applicable local and state requirements. The role diagnoses and repairs building and equipment problems, maintains preventive maintenance schedules and supplies, completes service requests, and performs apartment turn-key work. It also supports resident service, staff scheduling, safety practices, regulatory compliance, and emergency preparedness. The position participates in the community’s Manager on Duty rotation on weekends and responds to on-call emergencies.

Requirements

High school diploma or equivalent (GED) preferred.
Valid driver’s license.
One year of experience in property management maintenance.
Ability to read and write English, communicate clearly, read maintenance tickets, and understand labels on maintenance-related chemicals, supplies, and materials.
Ability to perform basic arithmetic, including measurement and basic calculations.
Ability to occasionally operate general office equipment, including a personal computer, telephone, photocopier, fax machine, and postage machine.
Ability to frequently use general maintenance tools, supplies, and equipment, including hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders, and safety equipment.
Ability to frequently handle and use chemicals and general cleaning supplies.
Must possess basic hand tools necessary for maintenance duties.
Must complete a criminal background check for unlicensed employees in compliance with state regulation.
Must provide a medical certification from a licensed healthcare provider confirming freedom from communicable disease, including TB, at hire and annually thereafter.
Ability to be on call as required by the work schedule.
Demonstrated customer service, communication, teamwork, tact, ethical conduct, adaptability, prioritization, accuracy, and ability to work in a fast-paced environment.

Nice To Haves

High school diploma or equivalent (GED).

Responsibilities

Diagnose and repair issues involving HVAC, electrical systems, lighting, plumbing, major appliances, carpentry, emergency systems, flooring, hardware, masonry, painting and wallpaper, water features, and waste management systems.
Establish and maintain preventive maintenance schedules and sufficient maintenance supplies.
Replace burned-out light bulbs, with particular attention to exit lights, overhead lights, and room call lights.
Complete service requests and repairs in a safe and timely manner, consistent with company operating and equipment/supply standards.
Perform turn-key work so vacant apartment homes are rent ready in a timely manner.
Maintain customer service standards; respond to resident requests, work to resolve problems and complaints, and follow up to ensure resolution.
Prepare and manage schedules for Maintenance and Housekeeping staff.
Ensure assigned work is completed using checklists, preventive maintenance schedules, and regular staff meetings.
Apply company policies and procedures, including operating and safety standards, and promote safe work practices among on-site staff.
Ensure compliance with federal, state, and local laws, including Fair Housing regulations, building codes, and environmental laws and regulations.
Assist with organizing and prioritizing service requests, general maintenance, and preventive maintenance tasks.
Conduct fire safety, disaster, and elopement drills; follow applicable policies and maintain required records.
May supervise other associates and outside contractors.
Participate in the community Manager on Duty rotation, including weekend management presence, and respond to on-call emergencies.
Maintain resident confidentiality and perform other duties as assigned.