Full Time, Maintenance Director

MBK Senior Living•Bellevue, WA

About The Position

The Maintenance Director leads and oversees the community’s Maintenance, Housekeeping, and Laundry teams and is responsible for maintaining a safe, inviting, functional, and clean environment for residents, team members, and guests. The role oversees daily department operations, compliance with applicable laws and company policies, preventative maintenance, safety, and service quality. The position is full-time and pays $43–$47 (DOE). The director supervises maintenance assistants and technicians, housekeepers, and laundry attendants; manages department budgets, vendors, supplies, equipment, and projects; and works with department heads and the Executive Director to support a high-quality resident experience. The role also responds to after-hours emergencies as required and may perform maintenance work directly when needed. The job requires hands-on facilities and building-systems experience, supervisory experience, technical and computer skills, and the ability to perform physically demanding work. The position may require schedule flexibility, including evenings and weekends, based on business needs.

Requirements

High school diploma or equivalent.
At least five years of hands-on related experience in environmental services, maintenance, or facilities management in a healthcare, residential, or similar community setting with multiple levels of care is highly desirable.
At least five years of experience with building automation and systems, including plumbing, electrical, refrigeration, boilers, HVAC, mechanical systems, and pneumatic controls is essential.
Demonstrated mechanical and troubleshooting ability to repair washers and dryers, heating and refrigeration units, ice machines, minor plumbing and electrical problems, and to perform painting and carpentry.
At least three years of supervisory or lead experience in the building industry, including upkeep and repair of electrical, plumbing, and structural matters.
Knowledge of safety and environmental codes, protocols, and regulations, including hazardous-material handling and asbestos management.
Expertise in workplace safety and ability to assess and respond effectively to emergencies.
General knowledge of electrical, carpentry, plumbing, HVAC, and related trades.
Familiarity with housekeeping, laundry, landscaping, and maintenance operations.
Knowledge of fire/life-safety systems and emergency generator systems.
Ability to read and interpret technical manuals, blueprints, and schematics.
Must be at least 18 years old and complete required background clearance and health screening, and provide a negative TB test within seven days of employment; the test must be from within the prior six months.
Valid state-issued driver’s license and valid insurance, or a reliable method of transportation.
Excellent written and verbal English communication skills, including the ability to communicate effectively with staff and interact with people of diverse ages and backgrounds.
Solid technical and computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook), work and supply-order systems, and office equipment such as scanners and copiers.
Ability to interact tactfully and professionally with personnel, residents, family members, and guests.
Strong organizational, problem-solving, and time-management skills.
Ability to make sound independent decisions, remain calm, and manage conflicts and stressful or emergency situations effectively.
Ability and willingness to work independently without day-to-day oversight.
Willingness and ability to accommodate schedule changes on short notice, including evenings and weekends, when business needs dictate.
Physical ability, with or without reasonable accommodation, to stand and walk for prolonged periods (80–90%), bend, kneel, squat, pull, climb ladders, work at heights, lift overhead, perform repetitive motions and daily manual tasks, and move throughout the community.
Ability to lift and carry up to 50 pounds and push up to 250 pounds as necessary, with or without reasonable accommodation.
Ability to safely operate a wide variety of equipment and tools, operate a motor vehicle, transport passengers safely, and assist with resident movement during routine transfers and emergencies.

Nice To Haves

At least two years of college education or trade-school training focused on environmental services, maintenance, or related trades.
Bachelor’s degree in Engineering, Facilities Management, or a related field.

Responsibilities

Serve as the community’s on-call contact for after-hours emergencies, as required.
Develop and oversee preventative maintenance, environmental, safety, and sustainability plans for major systems and equipment.
Manage the department budget, expenses, inventory, supplies, equipment-replacement forecasts, system upgrades, and team training expenditures.
Collaborate with department heads and the Executive Director to support a cohesive, high-quality living experience.
Inspect grounds, buildings, equipment, tools, and supplies; identify hazards, verify work assignments, maintain compliance, and keep the property presentable and operational.
Plan, organize, and direct department operations, programs, activities, performance standards, and processes.
Train and supervise department staff, evaluate performance, and ensure compliance with safety regulations and proper use of equipment and supplies.
Prepare vacant apartments for move-in, including painting, caulking, carpet shampooing, replacing drapes, and electrical, plumbing, and carpentry work as needed.
Coordinate resident maintenance requests involving electrical, plumbing, HVAC, and life-safety systems.
Manage outside vendors and contractors, obtain bids, schedule project work, and track maintenance expenditures and procedures.
Oversee training on OSHA policies, SDS information, and emergency procedures, and conduct fire drills.
Maintain an updated emergency-vendor and contact list for Maintenance, Housekeeping, and Laundry staff.
Assist team members with their duties and perform maintenance activities when needed.
Support community marketing by maintaining a positive, professional image.
Maintain a safe and secure environment for staff, residents, and guests in accordance with established standards and procedures.
Comply with applicable federal, state, and local regulations and company policies and procedures.
Promote teamwork and open communication through mentoring, coaching, and recognition.
Perform other duties as assigned by a supervisor or designee.

Benefits

401(k) retirement plan with company match up to 4%.
Employee Assistance Program for employees and household members.
Financial and legal services.
Educational loan assistance and scholarships.
Team Member Discount Programs.
Resources supporting physical, emotional, and financial wellness.
Free meal per shift.
Comprehensive medical, dental, and vision coverage for full-time team members.
Multiple medical plan options, including an HSA-eligible plan with company contributions.
Healthcare and dependent-care flexible spending accounts.
Commuter benefits.
Company-paid life insurance and Accidental Death & Dismemberment coverage.
Disability benefits, where applicable and subject to state-specific programs and eligibility requirements.
Voluntary accident, critical illness, and hospital indemnity insurance.
Leadership development, live in-person training, virtual training, and individual and group trainings.
Competitive salaries.