Maintenance Director

Atria Senior Living • NJ-Cranford, NJ

13d

About The Position

The Maintenance Director manages maintenance and preventive maintenance for an assigned community, including building systems and amenities such as HVAC, electrical, plumbing, carpentry, painting, and major appliances. The role also manages housekeeping, janitorial, and laundry functions and personnel, ensuring work meets Atria operational and safety standards and applicable laws and regulations.

The position oversees staffing and performance management, customer service requests, apartment turnover and preventive maintenance programs, budgets and expenditures, purchasing, inspections, and relationships with outside vendors and suppliers. The Maintenance Director helps maintain the community’s physical condition and supports its business goals, while ensuring compliance with company policies and applicable federal, state, and local laws, including Fair Housing regulations. The role may include driving a company vehicle if required by the community and other duties as assigned.

Requirements

• High school diploma or GED.
• Three to five years of multi-family property management or other building maintenance experience performing Maintenance Technician or Maintenance Director duties.
• Ability to perform basic arithmetic, including measurement, calculations, and analysis.
• Solid performance management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing performance management requirements.
• Ability to use independent judgment and discretion to make decisions that support company expectations and community goals.
• Basic computer skills, including Microsoft Office, and ability to operate standard office equipment.
• Ability to frequently use general maintenance tools, supplies, and equipment and train others in their safe and appropriate use.
• Ability to frequently transport up to 60 pounds variable distances, use required equipment, and access and work in confined spaces or at heights exceeding 8–9 feet.
• Familiarity with different surface types and their respective cleaners.
• Experience in carpet and upholstery cleaning.
• Understanding of Lock Out/Tag Out procedures and Safety Data Sheets (SDS).
• Valid driver’s license and compliance with Atria motor vehicle policy standards.

Responsibilities

• Manage maintenance and preventive maintenance for the assigned community, including building systems, appliances, and amenities.
• Manage housekeeping, janitorial, and laundry functions and personnel.
• Schedule, assign, direct, review, hire, and discipline maintenance, housekeeping, laundry, and janitorial personnel in accordance with company policy.
• Implement and monitor programs to maximize revenue, control expenses, and improve customer satisfaction.
• Manage the community’s maintenance needs to maintain its physical condition and contribute to annual business goals.
• Manage customer service requests through the Facility One work order system, including prioritization, delegation, follow-up, and resolution.
• Manage apartment turnover and preventive maintenance programs, and assess damage charges to departing residents.
• Assist with developing the annual maintenance operating budget and manage department expenditures within the approved budget.
• Purchase parts, chemicals, and paint in accordance with national account spending requirements.
• Regularly inspect grounds, buildings, and apartment homes to ensure they are fully functional.
• Inspect and monitor community and apartment homes to ensure housekeeping, janitorial, and laundry employees meet company standards.
• Implement applicable company policies and procedures and ensure compliance as needed.
• Negotiate with outside maintenance vendors and suppliers, and monitor and enforce contract terms in communication with the Executive Director.
• Ensure compliance with federal, state, and local laws, including Fair Housing regulations.
• Drive a company vehicle from the community if required.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees depending on classification and location.
• Health, dental, vision, and life insurance.
• Retirement savings plan with 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Supportive work environment, advancement opportunities, and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED