Maintenance Director

Atria Senior Living • CA-Santa Clarita, CA

13d

About The Position

The Maintenance Director manages maintenance and preventative maintenance for an assigned community, including the building’s HVAC, electrical, plumbing, carpentry, painting, major appliances, and amenities. The role also manages housekeeping, laundry, and janitorial functions and personnel, ensuring work meets Atria’s operational and safety standards and applicable laws and regulations.

The director oversees staff, community maintenance needs, customer service requests, apartment turnover and preventative maintenance programs, department spending, vendor relationships, and inspections. The position contributes to the community’s annual business goals and ensures compliance with company policies and applicable laws, including Fair Housing regulations. The role may include driving a company vehicle or personal vehicle as needed.

Requirements

• High school diploma or GED required.
• Three to five years of multifamily property management or other building maintenance experience performing Maintenance Technician or Maintenance Director duties.
• Ability to perform basic arithmetic for calculations and analysis, including estimating, averages, percentages, and totals.
• Solid performance management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing company performance management requirements.
• Ability to use independent judgment and discretion to make decisions supporting company expectations and community goals.
• Basic computer skills, including use of Microsoft Office, and ability to operate standard office equipment.
• Ability to frequently use general maintenance tools, supplies, and equipment and train others in their safe and appropriate use.
• Ability to frequently transport up to 60 pounds over variable distances, use required equipment, and access and work in confined spaces or at heights exceeding 8–9 feet.
• Familiarity with different surface types and their appropriate cleaners.
• Experience in carpet cleaning, including all types, and upholstery cleaning.
• Understanding of Lock Out/Tag Out procedures and SDS sheets.
• Valid driver’s license; must meet and comply with Atria motor vehicle policy standards.

Responsibilities

• Manage a team responsible for maintenance and preventative maintenance of the assigned community’s building systems, appliances, and amenities, including outside vendors and contractors.
• Manage housekeeping and janitorial employees and functions in the community.
• Supervise maintenance, housekeeping, laundry, and janitorial personnel, including scheduling, assignments, direction, performance reviews, hiring, and discipline in accordance with company policy.
• Implement and monitor programs to maximize revenue, control expenses, and improve customer satisfaction.
• Manage maintenance needs to maintain the community’s physical condition and contribute to annual business goals.
• Manage customer service requests through the Facility One work order system, including prioritizing and delegating work and following up to ensure resolution.
• Manage apartment home turnover and preventative maintenance programs; assess damage charges for departing residents.
• Assist with developing the annual maintenance operating budget and manage department expenditures within the approved budget.
• Purchase parts, chemicals, and paint according to national account spending requirements.
• Regularly inspect grounds, buildings, and apartment homes to ensure they are functional.
• Inspect and monitor community and apartment homes to ensure housekeeping, janitorial, and laundry employees meet company standards.
• Implement or direct implementation of applicable company policies and procedures and ensure compliance.
• Negotiate with external maintenance vendors and suppliers as needed, and monitor and enforce contract terms in communication with the Executive Director.
• Ensure compliance with federal, state, and local laws, specifically Fair Housing regulations.
• Drive a company vehicle from the community if required; driving may involve a company-provided or personal vehicle.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees depending on classification; amounts vary by location.
• Health, dental, vision, and life insurance.
• Retirement savings plan with 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Supportive work environment, advancement opportunities, and promotion of work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED