Maintenance Director

HallKeen Assisted Living Communities•Watertown, MA

18d

About The Position

The Maintenance Director plans, organizes, and supervises the physical plant and the Maintenance, Housekeeping, and Security staff in accordance with corporate policies and procedures and the requirements of governing local and state agencies. The role is described as exempt and reports to the Executive Director, although the job summary refers to general direction and supervision by the Administrator. The position diagnoses and repairs a range of building and equipment issues, maintains preventive maintenance schedules and supplies, completes service requests, and prepares apartments for occupancy. It coordinates staff schedules and assigned work, promotes safe practices and regulatory compliance, and supports resident service needs. The director also executes and documents fire safety, disaster, and elopement drills and policies; may supervise associates and outside contractors; and participates in the Manager on Duty rotation and responds to on-call emergencies.

Requirements

High school diploma or equivalent (GED) preferred.
Valid driver's license.
One year of experience in property management maintenance.
Ability to read and write English, communicate clearly, read maintenance tickets, and understand labels on maintenance chemicals, supplies, and materials.
Basic arithmetic skills for measurements and calculations, including estimating, averages, percentages, and totals.
Ability to occasionally operate general office equipment, including a personal computer, telephone, copier, fax machine, and postage machine.
Ability to frequently use general maintenance tools, supplies, and equipment, including hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice-removal equipment, ladders, landscaping equipment, sanders, and safety equipment.
Ability to frequently handle and use chemicals and general cleaning supplies.
Possess basic hand tools needed to perform maintenance duties.
Complete a criminal background check for unlicensed employees in compliance with state regulations.
Provide medical certification from a licensed healthcare provider confirming freedom from communicable disease, including TB, at hire and annually thereafter.
Demonstrate customer-service skills, responsiveness to service failures, and the ability to prioritize customer needs.
Communicate clearly, interpret complex information, and listen effectively when interacting with residents, family members, and customers.
Communicate warmly and helpfully while building credibility and rapport.
Work cooperatively with others to achieve goals and objectives.
Demonstrate tact, maintain confidences, foster an ethical work environment, address inappropriate coworker behavior, give proper credit, and handle situations honestly.
Remain open to new information, adapt to changing demands and customer needs, shift focus between tasks, and manage transitions effectively.
Be available for on-call duties as required by the work schedule.
Manage competing priorities and work in a fast-paced environment.
Perform duties with urgency and a high level of accuracy.

Responsibilities

Plan, organize, and supervise the physical plant and Maintenance, Housekeeping, and Security staff.
Diagnose and repair problems involving HVAC, electrical systems, lighting, plumbing, major appliances, carpentry, emergency systems, flooring, hardware, masonry, painting and wallpaper, water features, and waste management systems.
Establish and maintain preventive maintenance schedules and adequate maintenance supplies.
Replace burned-out light bulbs, with attention to exit lights, overhead lights, and room call lights.
Complete assigned service requests and repairs according to company operating and equipment/supply standards, safely and promptly.
Perform turn-key work to prepare vacant apartments for occupancy in a timely manner.
Respond to resident requests, address problems and complaints, and follow through to confirm resolution while maintaining customer service standards.
Prepare and manage schedules for Maintenance and Housekeeping staff.
Ensure assigned work is completed using checklists, preventive maintenance schedules, and regular staff meetings.
Apply company policies and procedures, including operating and safety standards, and promote safe work practices among on-site staff.
Ensure compliance with applicable federal, state, and local laws, including Fair Housing regulations, building codes, and environmental laws and regulations.
Help organize and prioritize service requests, general maintenance, and preventive maintenance tasks.
Conduct fire safety, disaster, and elopement drills; follow applicable policies and maintain required records.
May supervise other associates and outside contractors.
Participate in the community's Manager on Duty rotation, including weekend management coverage, and respond to on-call emergencies.
Perform other duties as assigned.
Maintain resident confidentiality and protect resident rights.