Maintenance Director

NuCare Senior Living•Madison, WI

7d•Onsite

About The Position

The Maintenance Director performs general property maintenance and repairs efficiently and as directed by Property Management staff. The role is responsible for meeting or exceeding company standards for cleanliness, cost control, safety, physical condition, and resident satisfaction related to property maintenance. The position supports a property serving senior residents and may also provide maintenance coverage at other company-owned properties. On-call responsibility may rotate among maintenance personnel.

Requirements

At least 2 years of related experience.
High school diploma or equivalent.
Excellent customer service skills and a courteous, helpful demeanor.
Ability to communicate with and respect the needs of senior citizens.
Good written and verbal communication skills, including the ability to read and comprehend agreements, correspondence, and memos and present information in one-on-one and small-group settings.
Basic math skills and ability to calculate figures, amounts, and percentages.
Ability to apply common-sense understanding to instructions and address problems involving several variables.
Ability to use good judgment, organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.
Ability to maintain a courteous, businesslike manner when interacting with outside contacts, residents, and employees.
Ability to operate a cell phone, pager, telephone, fax machine, and copier.
Ability to operate hand and power tools and other maintenance or repair equipment.
Ability to meet the position’s physical demands, including standing, sitting, walking, climbing stairs, using hands, reaching, and occasionally lifting or moving up to 50 pounds.

Responsibilities

Respond to, prioritize, and complete resident maintenance work orders.
Maintain clean and organized maintenance areas, laundry rooms, storage areas, offices, hallways, and common areas.
Inspect buildings and maintain or improve the grounds’ curb appeal, including checking lighting, HVAC equipment, fire-protection systems, extinguishers, exit doors, and exit lights.
Complete maintenance logs and required testing documentation in a timely manner.
Address general maintenance needs, report problems, recommend solutions, and notify the Property Manager of major repairs.
Respond to emergencies and consult the Property Manager about them.
Maintain an inventory of maintenance supplies, equipment, tools, and approved repair parts.
Provide professional, courteous service to residents, vendors, and employees, promoting high-quality resident relations.
Follow company safety policies and building regulations.
Perform maintenance during apartment turnovers, including preparing apartments, testing fixtures and appliances and alarms, changing filters, and repairing damage.
Prepare and follow a preventative maintenance schedule and maintain related logs and documentation.
Replace batteries, light bulbs, and furnace and air-conditioning filters as needed.
Perform building repairs and other maintenance work, including electrical, plumbing, carpentry, HVAC, painting, plastering, moving furnishings, snow shoveling, appliance inspection or installation, cleanup, yard work, carpet removal, and investigating or resolving roofing repairs.
With approval, price and purchase maintenance supplies, maintain a stock of repair parts, and obtain approval for major purchases.
Obtain and analyze quotes and compare prices for needed repairs.
When directed and approved by the manager, hire, oversee, inspect, or direct outside contractors’ work.
Perform general maintenance at other company-owned properties as requested and back up maintenance personnel at other locations during absences.
May rotate on-call responsibility with other maintenance personnel.