Maintenance Director

Clearwater at the Heights•Houston, TX

11d

About The Position

The Maintenance Director is responsible for ensuring the proper operation of the community’s physical plant and keeping grounds, equipment, and living spaces functional, inviting, clean, comfortable, and safe for residents, associates, and guests. The role also supervises the day-to-day activities of the Environmental Services Department. The director manages and develops departmental programs, associates, activities, schedules, performance, and budgets; oversees property and equipment inspections, resident maintenance requests, vendor work, safety procedures, and regulatory compliance; and supports associates with maintenance duties as needed. The position directly supervises Maintenance Assistants and exercises independent judgment when responding to resident and family questions and resolving issues. The director may work with the Executive Director and other management members to address community issues. The role requires hands-on maintenance capability, including troubleshooting and repair of appliances, heating and refrigeration units, ice machines, plumbing, electrical systems, painting, and carpentry. It also requires communication with residents, families, visitors, staff, and vendors; budget and inventory management; and adherence to Clearwater standards and regulations. Some travel may be required.

Requirements

Minimum five to seven years of maintenance experience in senior living, property management, hospitality, or a related industry, including electrical, plumbing, HVAC, and structural maintenance, handling, upkeep, and repair.
Minimum two to three years of supervisory experience, including training and supervising staff and developing and managing a budget.
Demonstrated mechanical and troubleshooting ability to repair washers and dryers, heating and refrigeration units, ice machines, and minor plumbing and electrical issues, and to perform painting and carpentry.
Ability to deal tactfully and professionally with personnel, residents, family members, visitors, and the general public.
Excellent communication and listening skills, including the ability to speak orally in front of small groups.
Ability to make independent decisions when circumstances warrant and remain calm during emergencies.
Reasoning skills to understand issues and process information for giving and receiving feedback and instructions.
Proficiency with a PC and familiarity with Microsoft Office Suite programs such as Word, Excel, and Outlook, email, and office equipment such as scanners, copiers, and fax machines.
Understanding of regulations regarding residents’ rights.
Ability to meet health requirements, including TB screening, and obtain background clearances required by government regulations.
Ability to perform the physical requirements of the job, including bending, kneeling, stooping, reaching, pushing, pulling, repetitive motions, and moving intermittently throughout the workday.
Ability to sit and work at a computer for extended periods.
Ability to lift and carry up to 40 pounds and push up to 70 pounds, including carts as necessary, and assist in moving residents during emergencies.
Ability to communicate orally, read, comprehend, and write; understand, remember, follow, and give complex instructions and guidelines; and perform basic math calculations for budget and other financial responsibilities.

Nice To Haves

AA degree or Bachelor’s degree, or a combination of education and experience supervising others in a senior living, property management, or hospitality environment.
First Aid Certification.
Some travel may be required.

Responsibilities

Inspect property grounds and buildings daily, and periodically inspect equipment, tools, and supplies.
Ensure Environmental Services associates complete assignments, the property is presentable for tours, and equipment and supplies are maintained and operable.
Plan, organize, schedule, evaluate, and direct the Environmental Services Department, its programs, associates, and activities.
Hire, supervise, and manage associate performance; ensure proper attire and compliance with equipment and supply safety regulations.
Develop performance standards and processes for maintenance, and conduct in-service classes as needed.
Manage the department within budgetary guidelines, track inventory usage, and order supplies when necessary.
Coordinate resident apartment maintenance requests and logs, including plumbing, furniture, electrical, heating, and light-bulb repairs or replacement.
Manage outside vendors and contractors, secure bids, schedule special-project work, and track maintenance expenditures and procedures.
Oversee and educate staff on OSHA policies, procedures, and MSDS information; conduct fire drills and address safety and emergency procedures.
Maintain current emergency vendor and contact information so associates can address repairs when the supervisor is not on site.
Assist Maintenance Assistants with their duties and perform maintenance activities when needed.
Manage and track budget spending and goals; identify cost reductions and operational efficiencies.
Alert care staff to resident medical or care needs that require attention.
Ensure regulatory compliance and report issues or concerns promptly; follow Clearwater standards and regulations for safe and efficient operations.
Maintain a positive, professional image and appropriate appearance, uniform or clothing, and name tag while working.
Represent Clearwater principles and core values and perform other duties as assigned or required.
Respond to resident and family questions and troubleshoot and resolve issues using discretion and judgment.
Work with the Executive Director and other management members to resolve community issues when needed.