Maintenance Director

Atria Senior Living • Tyler, TX

11d • $62,000 - $71,300

About The Position

The Maintenance Director manages maintenance and preventative maintenance for an assigned community, including building systems and amenities, and oversees appropriate outside vendors and contractors. The role also manages housekeeping, laundry, and janitorial personnel and functions. The director ensures work meets Atria’s operational and safety standards and applicable laws and regulations, supports the community’s business goals, and maintains customer service standards.

Requirements

• High school diploma or GED.
• Three to five years of multifamily property management or building maintenance experience performing Maintenance Technician or Maintenance Director duties.
• Ability to perform basic arithmetic, including measurement and calculations involving addition, subtraction, multiplication, division, averages, percentages, and totals.
• Performance management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing company performance management requirements.
• Ability to use independent judgment and discretion to make decisions that support company expectations and community goals.
• Basic computer skills, including Microsoft Office, and ability to operate standard office equipment.
• Ability to frequently use general maintenance tools, supplies, and equipment, and train others in their safe and appropriate use.
• Ability to frequently transport up to 60 pounds variable distances, use required equipment, and access and work in confined spaces or at heights exceeding 8–9 feet.
• Familiarity with different surface types and their respective cleaners.
• Experience in carpet and upholstery cleaning.
• Understanding of Lock Out/Tag Out procedures and SDS sheets.
• Valid driver’s license and compliance with Atria motor vehicle policy standards.

Responsibilities

• Manage maintenance and preventative maintenance for the community’s HVAC, electrical, plumbing, carpentry, painting, major appliances, and amenities, including oversight of outside vendors and contractors.
• Manage and supervise maintenance, housekeeping, laundry, and janitorial personnel, including scheduling, assigning and directing work, performance reviews, hiring, and discipline consistent with company policy.
• Implement and monitor programs to maximize revenue, control expenses, and improve customer satisfaction.
• Manage the community’s maintenance needs to maintain its physical condition and contribute to annual business goals.
• Manage customer service requests through the Facility One work order system, including prioritizing and delegating work and following through to resolution.
• Manage apartment turnover and preventative maintenance programs, and assess damage charges for departing residents.
• Assist with developing the annual maintenance operating budget and manage department expenditures within the approved budget.
• Purchase parts, chemicals, and paint according to national account spending requirements.
• Regularly inspect grounds, buildings, and apartment homes to ensure physical aspects of the community are functional.
• Inspect and monitor the community and apartment homes to ensure housekeeping, janitorial, and laundry employees meet company standards.
• Implement applicable company policies and procedures and ensure compliance.
• Negotiate with external maintenance vendors and suppliers as needed, and monitor and enforce contract terms through communication with the Executive Director.
• Ensure compliance with federal, state, and local laws, particularly Fair Housing regulations.
• Drive a company vehicle from the community if required by the community.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO
• Annual anniversary rewards may be available to community employees, depending on classification and location.
• Health, dental, vision, and life insurance
• Retirement savings plan with 401(k) employer match
• Tuition reimbursement for U.S.-based communities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED