Maintenance Coordinator - Real Estate

Evergreen Residential Holdings, LLC•Dallas, TX

3d•Onsite

About The Position

The Maintenance Coordinator is integral in providing direct support for the market field office and participating in the support of field-level property management, including responding to resident inquiries, providing them with outstanding service, and coordinating with field operations. This position is onsite 5 days a week in our downtown Dallas office and is not a field maintenance position.

Requirements

High School graduate.
Minimum of one-year previous experience in either the single family or multi-family rental industry.
Commitment to providing outstanding customer and resident experience.
Ability to handle confidential information in a professional manner.
Interacts productively in person and through technology with co-workers and team members.
Excellent oral and written communication skills.
Computer literacy, ability to comfortably navigate new technology and proficiency with the Microsoft Office suite including Outlook, Work and Excel is required.
Detail oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment.
Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality.
Proactive, self-directed, and highly motivated.

Responsibilities

Serve as the primary point of contact for resident service requests within the assigned market(s), representing the Company in a professional and courteous manner.
Intake, vet, and coordinate resident service requests, communicating with maintenance providers to ensure timely completion aligned with company standards.
Interact with residents with professionalism and courtesy while collaborating effectively with internal team members.
Deliver a high level of customer service and demonstrate competency across all resident interactions—including phone, email, written correspondence, and in-person communication.
Perform vendor management tasks such as addressing vendor questions, setting appropriate expectations, and providing training aligned with company protocols.
Manage workload in accordance with company standards, including adherence to department-wide KPIs.
Manage and respond to incoming email inquiries, ensuring timely and accurate communication or appropriate redirection.
Maintain an organized and consistent filing system on a company shared drive, in accordance with Evergreen procedures.
Perform other duties as assigned by department leadership.