Maintenance Coordinator/Administrative Assistant- Oak Island Accommodations

Towne Family of Companies • Oak Island, NC

7d • Onsite

About The Position

This role serves as a Maintenance Coordinator and Administrative Assistant, responsible for addressing maintenance issues in rental properties. The position involves interacting with owners and guests via phone, email, and in person to resolve concerns, managing multiple computer systems, and collaborating with other departments. The role also includes maintaining maintenance programs and adhering to Anti-Money Laundering (AML) regulations, including the Bank Secrecy Act (BSA). Availability to work weekends is required.

Requirements

• Knowledge of Excel, Word, Outlook, and property management software
• High School Diploma or equivalent
• Time management skills
• Team player
• Efficient in communicating

Nice To Haves

• At least 1 year experience in vacation rentals or related field

Responsibilities

• Answering calls from owners and guests in regards to maintenance issues in the rental property
• Providing professional and courteous customer service to owners, guests and vendors via phone, email, and face to face meetings
• Working with owners and guests on issues and resolutions when applicable
• Working in multiple computer systems simultaneously, including but not limited to: property management software, Outlook, and smart home technology sites
• Communicating with other departments
• Maintaining maintenance programs
• Obeys all applicable Federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED