Maintenance and Event Specialist

Neighborhood House•Saint Paul, MN

26d•Onsite

About The Position

The Maintenance and Event Specialist helps ensure Neighborhood House facilities are clean, safe, well-maintained, and welcoming for participants, staff, and visitors. The position performs routine cleaning and maintenance, supports event setup and operations, and contributes to facility safety and security by responding to incidents, de-escalating conflicts, and assisting with emergencies. Through responsive guest service and a commitment to radical hospitality, this role helps create safe, accessible, and welcoming spaces for all. This is an in-person position based in St. Paul, Minnesota. The schedule is primarily evenings and weekends, and the stated pay is $25–$27 per hour. Neighborhood House conducts background checks on final candidates because of its work with youth and families. The organization is an equal opportunity employer and encourages interested applicants to apply even if they do not meet every listed qualification.

Requirements

1–2 years of experience in de-escalation roles or equivalent.
Valid driver's license and ability to pass a driving record background check.
Excellent teamwork and collaboration skills, including the ability to motivate and collaborate with colleagues and volunteers.
Ability to work independently and as part of a team.
Strong critical-thinking and problem-solving skills.
Ability to prioritize tasks.

Nice To Haves

1 year of customer service experience.
1 year of cleaning and maintenance experience.
Six months of experience working with commercial cleaning equipment.
1 year of experience working with diverse cultures and backgrounds.
1 year of experience working in a multi-functional facility.

Responsibilities

Welcome and interact with facility users, provide directions, and answer questions.
Greet event rental customers and explain room features, including audiovisual capabilities.
Respond promptly to user concerns and requests, escalating them when necessary.
Cover the Welcome Desk when requested, such as for break coverage.
Maintain the cleanliness, safety, and overall condition of facilities and surrounding grounds.
Clean restrooms, common areas, offices, kitchens, meeting rooms, and activity spaces.
Coordinate with the Director to maintain adequate supplies of cleaning products, paper goods, maintenance materials, and other facility-related supplies.
Perform basic repairs and maintenance, including replacing light bulbs, adjusting fixtures, minor plumbing repairs, painting, and general upkeep.
Assist with seasonal maintenance, including snow and ice removal, landscaping, lawn care, and preparation of outdoor spaces.
Safely operate and maintain cleaning tools, maintenance equipment, and other facility equipment.
Maintain records of inspections, repairs, supply usage, incidents, and other facility activities as required.
Maintain a positive presence that conveys that facilities are safe and welcoming.
Coordinate with team members, particularly the Director of Facility Maintenance & Events and Guest Service staff, to provide a safe and secure environment.
Identify safety hazards and security vulnerabilities, take corrective action to mitigate them, and report deficiencies to leadership.
Document deficiencies through incident reports and work orders.
Respond to incidents and crisis interventions using the least invasive measures possible to achieve the safest outcomes.
Assist with emergencies and disasters affecting facilities, including crowd control and evacuations.
Follow established health, safety, sanitation, and emergency procedures.
Participate in regular security checks of buildings and grounds, including entrances and parking facilities, to help keep spaces safe and accessible.
Secure buildings and facilities according to established opening, closing, and access procedures.
Set up and take down rooms, tables, chairs, equipment, and supplies for programs, meetings, events, and community activities.
Set up and take down tents, tables, and other outdoor event equipment.
Support conference and event room technology, video conferencing systems, and office audiovisual equipment.
Prepare the facility for special events and return spaces to proper condition afterward.