Mainline Technician

TruVista Communications•Camden, SC

About The Position

The Mainline Technician works as part of the mainline team, performing coaxial cable builds, routine preventive maintenance, and outage response. The role maintains CATV trunk and distribution cable and active components between the headend and customer devices, troubleshoots escalated faults that cause out-of-specification tap MER readings, and maintains CATV power systems. The technician may splice plant builds and extensions, sweep and balance CATV systems, identify and repair egress leaks, and respond to cable and active-equipment troubles after hours according to company policy. Work must comply with applicable codes. The technician documents FCC Proof-of-Performance, electrical readings at key network locations, sweep and balancing results, equipment lists, and maintenance records. They take optical readings at fiber nodes, report physical plant changes to the mapping department, notify appropriate personnel about maintenance that may degrade customer service, identify chronic plant issues, and participate in an on-call rotation. The role operates company vehicles, potentially designated commercial vehicles, and works at heights using poles, ladders, and platforms. The position requires a high school diploma or equivalent, a valid driver’s license and safe driving record, and eligibility and willingness to obtain required commercial vehicle medical certification or licenses. Three to five years of telecommunications installation or repair experience is preferred. The technician must be familiar with bucket truck operation, pass pre-employment background, driver history, medical, and drug checks, and be capable of working in varied temperatures, climates, and weather conditions. The role may require work outside normal business hours.

Requirements

High school diploma or equivalent.
Must be familiar with and have experience operating a bucket truck.
Must possess and maintain a valid driver’s license and safe driving record.
Must be eligible and willing to obtain any required medical certification and/or license needed to operate a commercial vehicle.
Must pass pre-employment background checks, including driver history, medical and drug tests, and criminal history.
Must be capable of working in all temperatures, climates, and weather conditions.
Must be available to work outside normal business hours when necessary.
Knowledge of telecommunications maintenance requirements and regulations, equipment, networks, and processes, including fiber optics.
Technical competence in telecommunications installation and repair sufficient to direct others in performing their duties.
Solid operating knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to read, analyze, and interpret instructions, contracts, policies, documents, and regulations.
Effective communication, interpersonal, teamwork, organizational, planning, and problem-solving skills.
Ability to operate a motor vehicle daily.
Ability to meet the physical demands of the position, including occasionally lifting or moving up to 50 pounds.

Nice To Haves

Three to five years of experience with telecommunications installation or repair is preferred.

Responsibilities

Perform coax builds and routine preventive maintenance as part of the mainline team.
Respond to outages and maintain CATV trunk and distribution cable and active components from the headend to customer devices.
Debug and repair escalated faults resulting in out-of-specification tap MER readings.
Maintain and repair CATV power systems.
Splice new plant builds and extensions, including amplifiers, line extenders, and taps.
Respond to cable coax and active-equipment troubles after hours in accordance with company policy.
Sweep and balance CATV systems.
Notify appropriate personnel when maintenance may result in degraded customer service.
Find and repair egress leaks.
Perform FCC Proof-of-Performance and maintain related documentation.
Record electrical readings at key network locations, sweep and balancing results, equipment lists, and maintenance records.
Ensure the mapping department is informed of changes to the physical plant.
Take optical readings at fiber nodes.
Participate in the on-call rotation and identify chronic cable plant issues.
Work at various heights using poles, ladders, and platforms.
Operate company vehicles safely, including vehicles designated as commercial vehicles.
Perform other related duties assigned by management.