Mainframe Production Support Analyst

Genesis10 • Plano, TX

3h • Onsite

About The Position

Genesis10 is seeking an experienced Mainframe Production Support Analyst to provide critical support for enterprise mainframe applications in a 24x7 production environment for a Global Financial Institution. This role requires close collaboration with development teams to perform root cause analysis, debug production issues, and ensure timely resolution of application and system problems. This is a contract position located in Plano, TX, expected to last 12+ months.

Requirements

• Strong experience supporting enterprise Mainframe Production Support environments
• Hands-on expertise with: COBOL, JCL, IMS DB, IMS DC, DB2, CICS, CA7 Scheduling, and VSAM
• Experience performing production debugging, defect analysis, and code reviews
• Strong analytical and problem-solving skills with the ability to perform deep root cause analysis
• Experience working closely with development teams to resolve complex production issues
• Ability to lead technical triage calls and manage high-priority production incidents
• Experience supporting both online and batch processing applications
• Excellent communication and documentation skills
• Willingness to participate in a 24x7 production support rotation, including evenings, weekends, and holidays as needed

Nice To Haves

• Experience in banking, financial services, or other high-availability enterprise environments
• Familiarity with ITIL processes, incident management, and change management
• Experience supporting large-scale mission-critical mainframe applications

Responsibilities

• Provide production support for critical mainframe applications in a 24x7 on-call support environment with off-hours rotation
• Perform in-depth analysis of production incidents to identify root causes and implement permanent solutions
• Troubleshoot and resolve application, database, batch, and online transaction issues
• Analyze and debug COBOL programs, JCL, IMS DB/DC, DB2, CICS, VSAM, and batch processing failures
• Review application code and collaborate with development teams to identify defects and recommend fixes
• Lead incident triage calls, coordinate issue resolution across technical teams, and provide timely status updates
• Monitor batch processing using CA7 Scheduling and resolve job failures and scheduling issues
• Support application deployments, production validations, and post-release monitoring
• Document incidents, root cause analyses, and resolution procedures to improve operational efficiency
• Participate in continuous improvement initiatives to enhance application stability and reduce recurring production issues

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed